Bilingual Property Management Collections Specialist

Job Overview
Our client is seeking a Bilingual Property Management Collections Specialist to serve as the primary point of contact for tenant collections and property management administrative support. In this part-time remote role, you will handle inbound and outbound communications, manage tenant ledgers, de-escalate customer concerns, and assist with application processing. This role is ideal for an experienced property management collections professional who possesses fluent English and Spanish communication skills and thrives in a high-volume environment.
Schedule
Monday - Friday, 9:00 AM - 1:00 PM EST (20 hours per week)
Responsibilities
Conduct outbound collections calls to tenants with outstanding balances while maintaining a professional and empathetic approach.
Handle inbound calls and serve as a liaison between tenants and the property management team.
Read and interpret tenant ledgers to accurately communicate balances and payment histories.
De-escalate tenant concerns related to maintenance or property issues that arise during collections conversations.
Document all interactions and update tenant records in the property management system.
Process and review sale and lease applications prior to submission to the board.
Manage a high daily volume of 40–60 calls and emails while maintaining quality and professionalism.
Organize meeting schedules and set reminders for the President and Assistant Manager.
Coordinate with accounting and property management teams to resolve tenant account and payment-related issues.
Maintain accurate records and support administrative coordination as the company's portfolio expands.
Requirements
Direct experience in collections within a property management environment is required.
Fluent in both English and Spanish, written and spoken — required.
Strong understanding of tenant collections, tenant ledgers, payment histories, and property management operations.
Previous experience handling high-volume inbound and outbound calls.
Strong customer service skills with the ability to remain professional, patient, and empathetic when dealing with difficult or escalated situations.
Excellent written and verbal communication skills in both English and Spanish.
Highly organized with strong multitasking and time-management skills.
Proficient in Dropbox, Outlook, Excel, and Microsoft Word.
Computer literate and comfortable learning and working within property management systems.
Able to work independently and manage competing priorities with minimal supervision.
Independent Contractor Perks
Permanent work from home
Immediate hiring
Note
Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.
One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.
62055796769

Work arrangement
No