Account Manager

Company Description Sunsoft Services Inc. is a professional services organization focused on delivering tailored business solutions to clients across diverse industries. The company emphasizes collaborative partnerships, aligning its services with each client’s goals and operational needs. Sunsoft Services Inc. values integrity, reliability, and clear communication in every engagement. Team members are encouraged to bring initiative and problem-solving skills to help clients improve efficiency and achieve sustainable growth.
Role Description The Account Manager (Part-time, Remote) is responsible for managing client relationships, ensuring high levels of satisfaction, and supporting long-term account growth. On a day-to-day basis, this role communicates with clients via email, phone, and virtual meetings to understand needs, address concerns, and coordinate services. The Account Manager tracks account activity, prepares status reports, and collaborates with internal teams to resolve issues and deliver agreed-upon solutions. This role also identifies opportunities for expansion within existing accounts, assists in proposal preparation, and maintains accurate documentation in CRM or similar systems. The position requires effective time management and the ability to work independently in a remote environment while aligning with company processes and performance expectations.
Qualifications
Demonstrated client relationship management skills, including proactive communication and conflict resolution.
Experience in account coordination, such as tracking deliverables, documenting interactions, and preparing client reports.
Strong skills in organization, time management, and prioritization in a remote, part-time setting.
Ability to collaborate with cross-functional teams and translate client needs into actionable tasks.
Proficiency with common business software (e.g., MS Office, CRM platforms) and virtual communication tools.
Excellent written and verbal communication skills in en_US and attention to detail.
Background in professional services, consulting, or customer success is preferred but not required.
Associate or bachelor’s degree in Business, Communications, or a related field, or equivalent relevant experience.

Work arrangement
No