VP of Executive Services

Company Description Rolesa Transport, founded in 1999 in Allende, Nuevo León, Mexico, has grown from a regional flatbed trucking company into a trusted cross-border logistics provider with operations in Mexico and the United States. The company serves key northern Mexico and U.S. commercial border regions, including Laredo, McAllen, Rio Grande City, and Brownsville, Texas. Rolesa offers single and double flatbed services in Mexico, as well as refrigerated and dry van transport across the entire United States. Its modern fleet, door-to-door service, and strict compliance with permits and regulations ensure seamless, reliable delivery. With over two decades of experience, Rolesa is recognized for safety, reliability, and exceptional customer service.
Role Description The Personal and Front Desk role is a full-time remote position responsible for providing courteous and efficient frontline support to customers, drivers, and internal teams. Daily tasks include answering and directing phone calls, responding to emails and messages, and managing inquiries related to transport schedules, services, and documentation. The role involves performing receptionist duties such as greeting virtual visitors, coordinating appointments or calls, and ensuring accurate information is relayed to relevant departments. The individual will maintain organized digital records, update basic system data, and assist with routine administrative tasks to support smooth logistics operations. This position requires consistent, professional communication and a strong focus on customer service in a remote environment.
Qualifications
Candidates should possess strong Customer Service and Communication skills, with the ability to interact professionally with diverse stakeholders.
Candidates should possess Phone Etiquette skills and Receptionist Duties experience, including handling calls, routing inquiries, and managing front desk interactions.
Candidates should possess solid Computer Literacy skills, including familiarity with email, office software, and basic data entry tools.
Candidates should possess strong organizational and time-management abilities, with attention to detail and reliability in a remote work setting.
Prior experience in transportation, logistics, or administrative support is beneficial, along with proficiency in English; Spanish language skills are a plus.
High school diploma or equivalent required; additional training in office administration or customer service is an advantage.

Work arrangement
No