Customer Care Associate

Company Description Vaibhav Global Ltd. is an international, vertically integrated retailer specializing in fashion jewelry, lifestyle accessories, and related products. The company operates through multiple channels, including TV shopping and e-commerce platforms, serving customers across diverse markets. Vaibhav Global focuses on offering value-driven products and building long-term customer relationships through quality and service. The work environment emphasizes professionalism, performance, and growth opportunities for team members. The company encourages continuous learning and collaboration across its operations.
Role Description The Customer Care Associate role at Vaibhav Global Ltd. is an on-site position based in Jaipur. In this role, the associate handles customer inquiries, resolves issues, and provides timely and accurate information about products, orders, and services. Day-to-day tasks include managing inbound and outbound calls, responding to emails or chat queries, documenting interactions, and ensuring customer concerns are addressed effectively. The associate is expected to follow company policies, maintain service quality standards, and contribute to customer satisfaction and retention. Collaboration with internal teams to escalate and resolve complex issues is also a key part of this position.
Qualifications
Strong focus on Customer Satisfaction and Customer Service, with the ability to build positive customer relationships.
Hands-on experience in Customer Support, including handling calls, emails, or chat-based interactions.
Effective Communication skills, both verbal and written, to clearly convey information and solutions.
Good Analytical Skills to understand customer issues, identify patterns, and recommend improvements.
Basic computer proficiency and familiarity with CRM or ticketing systems.
Ability to work in a fast-paced, target-driven environment and manage multiple customer interactions efficiently.
Prior experience in customer service, retail, or contact center operations is preferred but not mandatory.
Minimum educational qualification of a high school diploma or equivalent; a bachelor’s degree is an advantage.

Work arrangement
No