Reservations Specialist

Company Description Garva Vatanemala Agro Tourism is a hospitality destination that focuses on connecting visitors with rural life, local culture, and nature-based experiences. The organization offers comfortable accommodations, guided activities, and authentic farm-based experiences designed to provide guests with relaxation and learning. Team members work closely with guests to ensure smooth bookings, welcoming arrivals, and memorable stays. The work environment values courteous service, reliability, and a strong commitment to guest satisfaction. The company is growing and offers opportunities to contribute to improved services and guest experiences.
Role Description The Reservations Specialist is a full-time, on-site role based in the Pune Division, responsible for managing and coordinating guest bookings for accommodations and activities. Day-to-day tasks include responding to inquiries via phone, email, and messaging platforms; providing accurate information on packages, pricing, and availability; and entering, updating, and confirming reservations in the booking system. The role involves handling changes and cancellations, coordinating with operations and front office teams to ensure smooth check-ins, and helping resolve booking-related issues in a professional manner. The Reservations Specialist also supports basic sales activities, such as suggesting suitable packages, upselling services when appropriate, and following up with potential guests. This position requires consistent customer interaction, attention to detail, and the ability to work flexible hours, including weekends and holidays as needed.
Qualifications
Strong reservations and booking management skills, including handling inquiries, confirmations, changes, and cancellations.
Effective communication abilities, both verbal and written, with clear, courteous, and professional interaction with guests and colleagues.
Customer service skills focused on hospitality, guest satisfaction, problem-solving, and handling concerns calmly and respectfully.
Basic sales and upselling skills, with the ability to suggest suitable packages and services aligned with guest needs.
Experience providing or receiving training related to reservations, systems use, or customer service processes is an advantage.
Comfort with computer-based booking systems, email, and common office software; prior experience in hospitality or tourism is preferred.
Ability to work on-site in Pune Division, manage time effectively, and maintain accuracy in a fast-paced, guest-focused environment.
Completion of secondary education; a diploma or degree in hospitality, tourism, business, or a related field is beneficial.

Work arrangement
No