Vice President of Service Delivery

Role Description The Vice President of Service Delivery is a full-time, remote leadership role responsible for overseeing end-to-end delivery of client services across RES’s oil and gas portfolio. This role manages service delivery teams, defines and monitors performance metrics, and ensures consistent, high-quality execution of projects and programs. Day-to-day responsibilities include aligning service delivery standards with client expectations, optimizing processes, and coordinating cross-functional collaboration between technical, operations, and commercial teams. The Vice President will lead service improvement initiatives, manage key client relationships, oversee resource planning, and ensure adherence to industry regulations and internal policies. This position also involves strategic planning for new service offerings, mentoring leaders, and driving operational excellence to support company growth and client satisfaction.
Qualifications
Demonstrated expertise in Service Delivery and IT Service Management, with a track record of leading complex, multi-stakeholder service operations in a technical or energy-related environment.
Strong capabilities in Business Process Improvement and Program Management, including experience implementing standardized workflows, governance frameworks, and continuous improvement initiatives.
Advanced Analytical Skills, with the ability to interpret operational data, develop insights, and support data-driven decisions that enhance efficiency and client outcomes.
Extensive leadership experience managing distributed or remote teams, with strong people management, coaching, and stakeholder communication skills.
Proven experience in the oil and gas sector or a closely related industry, with understanding of technical service delivery, compliance requirements, and client expectations.
Bachelor’s degree in Engineering, Business, Information Technology, or a related field; an advanced degree (e.g., MBA or relevant master’s) is preferred.
Experience working in remote or hybrid environments, with proficiency in collaboration tools and virtual management practices.
Ability to travel occasionally as needed for client engagements, leadership meetings, or strategic initiatives.

Work arrangement
No