Customer Support Executive

Company Description Qnect Technologies Pvt Ltd is a technology and outsourcing company focused on helping organizations run leaner, more connected operations through software products and business process services. The company operates across two complementary lines of business: its own software products, starting with Qnect Hive, a unified HR, learning, and customer management platform, and BPO/ITES services that provide clients with hands-on operational support. By combining robust technology solutions with process execution, Qnect Technologies supports clients in improving efficiency and customer experience. Team members collaborate closely with clients across industries, gaining exposure to modern platforms and real-world operational challenges. The work environment values adaptability, problem-solving, and continuous learning.
Role Description This is a full-time, on-site Customer Support Executive role based in Mumbai. The Customer Support Executive will handle inbound and outbound customer interactions via phone, email, and chat, providing clear and timely responses to inquiries about products, services, and account-related issues. The role involves logging and tracking customer queries, resolving first-level issues, escalating complex cases as needed, and following up to ensure closure. The person in this position will collaborate with internal teams to understand product updates and process changes, and will proactively share feedback from customers to help improve service quality. Daily responsibilities also include maintaining accurate records, adhering to service-level standards, and contributing to a professional and courteous customer experience.
Qualifications
Strong customer service and communication skills, including clear spoken and written English and the ability to handle calls, emails, and chats professionally.
Problem-solving and analytical abilities to understand customer issues, identify solutions, and use support tools and systems effectively.
Basic computer proficiency, including working with CRM or ticketing systems, MS Office, and web-based support platforms.
Ability to work on-site in Mumbai, manage time effectively, and maintain accuracy and attention to detail in a fast-paced environment.
Relevant experience in customer support, call center, or BPO/ITES operations is preferred; familiarity with software or HR/customer management platforms is an advantage.
Minimum educational qualification of a high school diploma; a bachelor’s degree in any discipline is an added benefit.
Willingness to learn, adapt to process changes, and contribute to a collaborative, inclusive workplace.
Apply here on Google forms : https://forms.gle/3K1dAMB1M7VFvDTy9

Work arrangement
No