Product Operations Contractor

Account Provisioning Contractor – US Core Hours
Location: NYC (hybrid preferred, 3 days/week in office; remote possible for the right candidate)
Type: Contract | 40 hours/week
Schedule: Monday–Friday | 10am–6pm ET
Term: Ongoing, no fixed end date; paid hourly
About Adaptive Security
Adaptive is a cybersecurity startup on a mission to stop AI-powered cyberattacks. In December 2025, we announced an $81M Series B led by NVIDIA and Bain Capital Ventures, with participation from Capital One Ventures, Citi Ventures, and continued support from a16z, the OpenAI Startup Fund, and Abstract Ventures - marking NVIDIA's first AI cybersecurity investment.
Adaptive was founded by Brian Long and Andrew Jones, who previously co-founded Attentive ($500M+ ARR, $10B+ valuation) and TapCommerce (acquired by Twitter). Trusted by leading banks, healthcare organisations, and technology companies, Adaptive protects teams from AI-powered threats including deepfakes, smishing, and voice scams.
The Role
We're looking for a reliable, detail-oriented operations contractor to own account provisioning during core US business hours. This is an ongoing role with no fixed end date - we're building long-term coverage, not filling a temporary gap. This role is 100% focused on account provisioning: setting up demo accounts for demos booked by our BDR and AE teams, and resolving flagged issues when they come in. You'll be a critical part of keeping our GTM engine running smoothly during our busiest window.
What You'll Do
- Own account provisioning end-to-end during your shift: setting up demo accounts for demos booked by our GTM team
- Fix and resolve flagged account issues as they come in
- Monitor the provisioning-issues channel during core hours and escalate appropriately
- Use AI tools, including Adaptive's Claude-based asset-sourcing automation, to work efficiently
- Coordinate handoffs with morning and late-night contractors to keep provisioning continuous across the day
Who You Are
- Has a 4-year degree or is currently pursuing one - we care more about reliability, technical aptitude, and judgment than field of study
- Extremely detail-oriented: you go above and beyond while paying meticulous attention to accuracy
- Organised under pressure: you can juggle competing requests and prioritise without dropping the ball
- Self-directed: comfortable working independently during your shift without constant oversight
- Interested in AI: you're curious about AI tools and use them to make your work faster and better
- Adaptable: comfortable in a fast-paced, high-growth startup environment
- Low ego, high reliability: you show up, do the work, and take pride in execution quality
What We Offer
- A key role at a company redefining cybersecurity for the AI era
- Hybrid NYC office (ideally 3 days/week), with remote flexibility for the right candidate
- A high-performance, supportive team where your contribution is visible and valued
- Access to resources and mentorship to grow your skills throughout your contract

Employment type
FullTime

Work arrangement
Yes