Customer Resident Engineer

Daily Production & Quality Monitoring
Monitor daily production, quality performance, and adherence to Royal Enfield's requirements.
Production Planning & Delivery Coordination
Coordinate with the customer's plant team regarding production schedules, material requirements, delivery priorities, and any changes in demand.
Quality & Customer Complaint Management
Attend to quality issues, customer complaints, line rejections, and customer-specific requirements, ensuring timely communication and closure.
Trial Runs & New Product Support
Support trial runs, new product development, engineering changes, process changes, and related customer activities.
Process & Product Quality Compliance
Verify compliance with agreed processes, specifications, inspection standards, and product quality requirements at the customer end.
Inspection & Rejection analysis
Coordinate inspection activities, analyze rejection and quality concerns, initiate root-cause analysis, and follow up on corrective and preventive actions.
Customer-Plant Communication Link
Act as the direct communication link between Royal Enfield and our plant for production, quality, delivery, engineering, and other operational requirements.
Additional Supplier Coordination Responsibility
In addition to the above customer-facing responsibilities, the Resident Engineer will also coordinate with the Chennai-based supplier to ensure uninterrupted supply.
This will include:
Monitoring supplier production and dispatch status.
Coordinating material availability against customer requirements.
Following up on delivery schedules and priorities.
Escalating potential supply risks and shortages in advance.
Coordinating quality issues and corrective actions with the supplier.
Ensuring timely communication between the supplier, INEL plant, and Royal Enfield.
Supporting the resolution of supply and quality-related issues to avoid customer line stoppage.

Work arrangement
No