Senior Human Resources Manager (Shared Service Set up, Leading Healthcare MNC)

APAC HR Shared Services Hub Lead (Leading Healthcare MNC)
Our client is a leading global healthcare organisation with an established presence across the Asia-Pacific region. As part of a wider HR transformation, the organisation is establishing a Regional HR Shared Services Hub in Bangalore to deliver consistent, efficient and technology-enabled HR services across APAC.
We are seeking an experienced HR Shared Services leader to build and lead this new regional hub. This is a key leadership position responsible for setting up the operating structure, transitioning HR activities from multiple countries and developing a high-performing team of approximately 20 HR specialists.
Working closely with senior HR and business leaders, you will establish the processes, governance and service standards required to support a successful transition towards a centralised HR service delivery model.
Key Responsibilities
Establish and lead the APAC HR Shared Services Hub in Bangalore, including its operating structure, processes and governance framework.
Support the implementation of the organisation’s new HR operating model across the region.
Lead the transition of HR operational activities from individual countries into the regional hub.
Recruit, develop and manage a team of approximately 20 HR shared services professionals.
Define service levels, performance measures and escalation processes to ensure consistent service delivery.
Monitor shared services KPIs and implement improvements across HR processes and workflows.
Standardise HR operational processes while ensuring compliance with local employment requirements and data governance standards.
Drive the adoption of HR systems, workflow automation and AI-enabled HR tools.
Partner closely with regional HR leaders, country HR teams and senior business stakeholders throughout the transition.
Build a customer-focused culture based on accountability, service quality and continuous improvement.
Identify operational risks, resolve service issues and maintain high standards across the hub.
Requirements
Strong HR leadership experience within a shared services, regional HR operations or multi-site environment.
Proven experience building an HR shared services team or regional service hub from the ground up.
Demonstrated success leading and developing sizeable HR operations teams.
Strong understanding of operational HR processes, employment regulations, HR compliance and data governance across multiple markets.
Hands-on experience with HRIS platforms, workflow automation and technology-enabled HR service delivery.
Proven ability to improve HR service delivery and shared services performance metrics.
Strong stakeholder management skills, with the ability to build effective relationships across HR and the wider business.
Comfortable making decisions and delivering results in a fast-moving and high-pressure environment.
Resilient, solutions-oriented and able to maintain high operational standards.
Fluent in English.

Work arrangement
No