Project Member Control Tower

Job Description – Control Tower ExecutivePosition
Control Tower Executive / Operations Support Executive
Department
Central Operations / Control Tower
Location
Bengaluru
Role Overview
The Control Tower Executive will be responsible for monitoring and coordinating day-to-day operational activities across multiple food brands, kitchens, stores, and aggregator platforms. The role involves ensuring store availability, managing system updates, supporting kitchen operations, maintaining compliance documentation, and coordinating with internal teams and technology/platform partners.
Key Responsibilities
1. Bulk Toggle Management
Manage bulk ON/OFF toggles for brands and stores across platforms.
Handle operational availability updates for CakeZone++, EatFit++ and ROW++ brands.
2. Store Live Status Monitoring
Monitor the live status of stores across various online platforms.
Identify inactive, unavailable, or operational issues and coordinate with relevant teams for resolution.
3. Kitchen & SKU Support
Handle brand and SKU ON/OFF requests received from kitchens.
Coordinate operational requests during extended operating hours, including 7:00 AM to 1:00 AM.
4. Operational Timing Management
Coordinate and update changes to operational timings across kitchens and brands.
Ensure updated timings are accurately reflected across relevant platforms.
5. SupplyNote & Atlas Management
Manage user access and system-related activities.
Support product creation, PO edits/changes, vendor creation, location creation, mapping, and integrations.
Coordinate with relevant stakeholders for system updates and issue resolution.
6. FSSAI Compliance Support
Upload and maintain renewed FSSAI certificates across applicable brands, including:
CakeZone++
EatFit++
ROW++
Olio++
7. Aggregator Operations
Support aggregator-related operational activities.
Share RCA (Root Cause Analysis) and dashboard-related information.
Support onboarding and integration requests.
Coordinate with internal teams and aggregator partners to resolve operational issues.
Key Skills & Competencies
Strong operational coordination skills
Good understanding of online food-delivery/aggregator platforms
Ability to manage multiple requests simultaneously
Good knowledge of Excel and operational dashboards
Strong attention to detail
Problem-solving and RCA skills
Good communication and stakeholder-management skills
Ability to work in a fast-paced, time-sensitive environment
Basic understanding of POS, kitchen management and operational systems
Preferred Experience
1–3 years of experience in Operations, Control Tower, QSR, Food Tech, Aggregator Operations, Central Operations or similar roles.
Experience working with food delivery platforms and kitchen/store operations will be an advantage.
Key Performance Areas
Store/platform availability
Timely completion of operational requests
Accuracy of system and master-data updates
Timely FSSAI/compliance updates
Effective coordination with kitchens, stores and internal teams
Resolution and tracking of operational issues
Accuracy of aggregator and dashboard-related activities

Work arrangement
No