ServiceNow Tech Lead

Domain: ServiceNow – ITSM + ITOM / ITAM
Position: – ServiceNow Developer / Consultant
Area of Expertise: ServiceNow, ServiceNow Developer, ITSM, ITOM, ITAM, HAM, SAM, ServiceNow Configuration, ServiceNow Development, ServiceNow Implementation, ServiceNow Architecture, IT Service Management, IT Operations Management, IT Asset Management, Hardware Asset Management, Software Asset Management, Incident Management, Problem Management, Change Management, Service Request Management, CMDB, Discovery, Service Mapping, Asset Lifecycle Management, Hardware Asset Lifecycle, Software Asset Management, Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, Workflows, Flow Designer, REST API, Integration, ACL, Notifications, Service Catalog, Custom Applications, Business Requirements, Solution Design, Solution Architecture, Process Optimization, Testing, UAT, User Training, Client Management, Stakeholder Management
Experience: 6.5–10 Years
Location: Pune – Kharadi
Your Team
As a leading global professional services company, you are invited to join a vibrant team and explore a diverse range of opportunities in strategy, consulting, digital, technology, and operations. You will be part of a collaborative environment that combines unmatched experience and specialized skills across multiple industries. This leading enterprise, at the intersection of business and technology, is dedicated to helping clients enhance performance and create sustainable value for stakeholders.
Your Job
• Design, develop, configure, test, and implement ServiceNow solutions based on business requirements.
• Work primarily on ServiceNow ITSM with additional expertise in ITOM, ITAM, HAM, or SAM.
• Translate business requirements into scalable and effective ServiceNow technical solutions.
• Configure and develop ServiceNow modules, workflows, forms, catalog items, business rules, client scripts, UI policies, and integrations.
• Develop and maintain ServiceNow applications and customizations following platform best practices.
• Work on ITSM processes including Incident, Problem, Change, Request, and Service Catalog.
• Work on one or more of ITOM, ITAM, HAM, or SAM capabilities.
• Configure and support CMDB, Discovery, Service Mapping, Asset Management, Hardware Asset Management, or Software Asset Management based on project requirements.
• Develop integrations using REST/SOAP APIs and other ServiceNow integration capabilities.
• Troubleshoot technical issues, identify root causes, and provide appropriate solutions.
• Participate in technical discussions, solution design, code reviews, testing, UAT, deployment, and production support.
• Collaborate with business analysts, architects, administrators, and geographically distributed technical teams.
• Prepare technical documentation and support knowledge transfer and user training.
• Provide estimates for development activities, timelines, and resource requirements.
ServiceNow / ITSM / ITOM / ITAM Expertise
Experience in ITSM with one or more of the following areas:
• ITSM – Incident Management, Problem Management, Change Management, Request Management, Service Catalog
• ITOM – Discovery, Service Mapping, CMDB, Event Management, operational visibility
• ITAM – Asset lifecycle management, asset tracking, governance, compliance, and asset processes
• HAM – Hardware asset lifecycle, procurement, deployment, inventory, maintenance, and retirement
• SAM – Software asset lifecycle, software licensing, entitlement management, compliance, and optimization
Your Capabilities
• Hands-on experience as a ServiceNow Developer
• Strong experience in ServiceNow ITSM
• Experience in at least one of the following: ITOM, ITAM, HAM, or SAM
• Strong ServiceNow development and configuration experience
• Experience with Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, ACLs, Workflows/Flow Designer, Notifications, and Service Catalog
• Experience with CMDB, Discovery, Service Mapping, or Asset Management depending on the specialization
• Knowledge of ServiceNow integrations using REST/SOAP APIs
• Ability to understand business requirements and convert them into technical solutions
• Strong debugging, analytical, communication, and stakeholder-management skills
• Experience with ServiceNow implementation, enhancement, testing, deployment, and production support
Qualifications:
CS/IT Bachelor’s/Master’s degree from a recognized university (Preferred)
Skills:
ServiceNow, ServiceNow Developer, ITSM, ITOM, ITAM, HAM, SAM, ServiceNow Configuration, ServiceNow Development, ServiceNow Implementation, ServiceNow Architecture, Incident Management, Problem Management, Change Management, Service Request Management, Service Catalog, CMDB, Discovery, Service Mapping, Asset Management, Hardware Asset Management, Software Asset Management, Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, ACL, Workflow, Flow Designer, REST API, SOAP API, Integration, Business Requirements, Solution Design, Solution Architecture.
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Work arrangement
No