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CEC Voice Data & MIS Officer – 811
Department
Customer Experience Center
Location
Thane / Mumbai
Reporting Relationship
CEC Voice MIS Officer
Position Grade
Assistant Manager / Deputy Manager
Job Role
Develop and maintain MIS dashboards and reports using tools like Excel, SQL, and BI platforms like Power BI
Extract, cleanse, and analyze operational data to uncover insights and trends
Monitor data collection procedures and ensure accuracy/integrity
Perform troubleshooting of reporting issues, ensuring optimal MIS performance of SQL queries
To be aware of and comply with any updates about the process so it can be implemented in reports/dashboards
Adherence to Information Security norms & quality process norms
Job Description
Graduate
Preferably 1-2 years’ experience in voice-based customer service MIS/data reporting roles
Strong data skills: SQL, Excel, experience with BI/reporting tools (Power BI)
Analytical mindset with strong problem-solving abilities; attention to detail in handling data and customer interactions
Ability to multitask, manage time effectively, and collaborate with cross-functional teams
Flexible to work on extended work hours
Flexible to get scattered 4 Week Offs in a month with 9 hours shift
Good listening skills and strong communication abilities
Be Confident and willing to learn with a flair for knowledge
Possess an upbeat, positive can-do attitude & works with integrity
Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers
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