Senior Manager – D2C Business & Growth

Compensation: Up to ₹1,00,000 per month [In-Hand]
Final compensation will depend on experience, skill set, overall fitment and interview performance.
Please apply only if this compensation range is aligned with your expectations.
Location: Gurugram | On-site
Employment Type: Full-time
About the Role
We are looking for a Senior Manager – D2C Business & Growth to take end-to-end ownership of the growth and performance of our e-commerce business.
We are a luxury spiritual and lifestyle D2C brand, and this role will work closely with the founders while overseeing multiple functions including e-commerce, growth, marketing, brand, customer experience and business operations.
This is a hands-on business ownership role, not a purely strategic or people-management position.
The person should be capable of looking at the business as a whole, identifying growth opportunities and bottlenecks, setting priorities and ensuring different teams work together towards revenue and profitability goals.
Key Responsibilities
Own overall D2C revenue, growth and business performance
Track profitability, unit economics and key commercial metrics
Own website/e-commerce performance, conversion rates and customer journey
Drive customer acquisition across paid, organic, social and influencer channels
Oversee performance marketing metrics including CAC, ROAS and channel profitability
Drive CRM, retention, repeat purchases and customer LTV
Oversee brand positioning and consistency across customer touchpoints
Monitor product/category performance, merchandising and pricing
Identify opportunities to improve AOV, conversion and repeat purchase rate
Coordinate inventory requirements with operations and fulfilment teams
Improve overall customer experience across the purchase journey
Build and review dashboards, forecasts and performance reports
Set targets across relevant teams and ensure accountability
Work cross-functionally with marketing, creative, content, e-commerce and operations
Identify and execute new growth channels, partnerships and business opportunities
Work closely with the founders on business strategy and execution
What We're Looking For
4–8 years of relevant experience in D2C, e-commerce, consumer brands or digitally led businesses
Experience owning revenue or business metrics rather than only managing campaigns
Strong understanding of e-commerce and Shopify ecosystems
Good understanding of performance marketing, CRM, retention and customer acquisition
Comfortable working with P&L, unit economics, dashboards and business data
Strong commercial and analytical thinking
Ability to manage multiple functions simultaneously
Comfortable working in a fast-moving, founder-led environment
Ability to switch between strategy and hands-on execution
Experience with luxury, premium, lifestyle, fashion, beauty, wellness or similar consumer brands will be preferred
Who Will Do Well in This Role
Someone who naturally asks:
“What is stopping the business from growing, and what do we need to fix next?”
rather than limiting themselves to one department or function.
You should be comfortable looking at acquisition, conversion, product, pricing, content, brand, customer experience, retention and operations together and prioritising what will have the greatest impact on the business.

Work arrangement
No