Account Specialist

Company Description Strafox Tech Ventures Pvt. Ltd. is a growing technology-focused organization based in Pune, India, committed to delivering innovative solutions and services to its clients. The company emphasizes a collaborative work culture, performance-driven growth, and continuous learning. Team members are encouraged to take ownership of their work and contribute to building long-term client relationships. Strafox Tech Ventures offers opportunities to work with dynamic businesses and emerging technologies, providing exposure to diverse projects and industries.
Role Description The Account Specialist is a full-time, on-site role based in Pune City, responsible for managing client accounts and supporting day-to-day financial and customer service operations. This role includes monitoring account activities, preparing reports, assisting with invoicing and payment tracking, and ensuring accurate documentation. The Account Specialist will communicate regularly with clients to address queries, resolve issues, and maintain strong professional relationships. The position also involves collaborating with internal teams to analyze account performance, identify improvement opportunities, and support decision-making related to account strategy and service delivery.
Qualifications
Candidates should possess strong Analytical Skills to interpret data, track account performance, and support problem-solving.
Candidates should possess clear and professional Communication skills for interacting with clients, preparing reports, and coordinating with internal teams.
Candidates should possess foundational Finance skills to support invoicing, payment reconciliation, and basic financial analysis.
Candidates should possess solid Customer Service skills to respond to client inquiries, manage expectations, and ensure a positive client experience.
Candidates should possess Account Management skills to maintain client relationships, oversee account activities, and support retention and growth.
Relevant qualifications such as a bachelor’s degree in Business, Finance, Commerce, or a related field are preferred.
Proficiency with spreadsheets and business software (e.g., MS Excel, CRM tools) and attention to detail would be beneficial.
Ability to work on-site in Pune City, manage multiple tasks, and meet deadlines in a fast-paced environment is required.

Work arrangement
No