Customer Relationship Management Manager

CRM Manager – Real Estate
Company: 360 Realtors
Location: Gurugram, Haryana
Experience: 3–5 Years
Industry Experience: Real Estate Mandatory
Job Type: Full-time
Job Summary:
We are looking for an experienced CRM Manager with strong experience in the real estate industry to manage customer relationships, CRM operations, post-sales activities, and customer experience.
Key Responsibilities:
• Manage day-to-day CRM operations and customer relationship activities.
• Lead and manage the CRM team and monitor team performance.
• Handle customer queries, complaints, escalations, and ensure timely resolution.
• Manage post-sales activities including booking, documentation, agreements, payments, and possession coordination.
• Monitor customer follow-ups and ensure timely closure of pending cases.
• Coordinate with Sales, Accounts, Legal, and other internal teams.
• Maintain accurate customer data and ensure regular CRM updates.
• Track customer feedback, satisfaction, and retention.
• Prepare CRM reports, MIS, and performance reports for management.
• Identify process gaps and implement improvements in CRM operations.
• Ensure a smooth customer experience throughout the sales and post-sales journey.
Requirements:
• 3–5 years of experience in CRM management.
• Real estate industry experience is mandatory.
• Strong team management and leadership skills.
• Excellent communication and customer-handling skills.
• Good knowledge of CRM software and MS Excel.
• Strong follow-up, coordination, and problem-solving skills.
• Experience in handling real estate customers and post-sales processes.

Work arrangement
No