Project Manager BPO/Call Center Implementation

Role Overview
Transparent BPO is seeking a Project Manager who will lead call center projects by managing plans, timelines, budgets, and cross‑functional teams to drive operational efficiency and customer experience. It also tracks performance metrics, mitigates risks, and implements process, technology, and best‑practice enhancements for continuous improvement. He/she will lead end-to-end implementation of new BPO clients, program launches, structured expansions, and operational transitions — owning execution from planning through go-live and post-launch stabilization.
Work set up: Work from Home | night shift
Minimum Requirements
3–5+ years Project Manager experience with documented end-to-end ownership
Direct experience in a Call Center / BPO environment
Must have personally led at least one BPO client launch or structured expansion, including:
- Hiring ramp alignment
- Training deployment coordination
- Go-live readiness validation
- Post-launch stabilization
Must have coordinated cross-functional teams (Operations, WFM, IT, HR, QA, Finance)
Must demonstrate accountability for timeline control, dependency management, and SLA stabilization
Must have led client-facing implementation meetings
Must be residing in Metro Manila, Philippines
Preferred
PMP certification or formal PM methodology background
Multi-site or multi-country implementation exposure
Experience with system implementations (ACD, WFM, payroll, CRM) within BPO environments.
Why join us?
Competitive Salary
WEEKLY PAYOUT!
Work from Home work set up
Company provided equipment
HMO coverage for employees plus 1 dependent
Medical & Dental benefits, and Life Insurance
Personal Time Off
13th Month pay
Company events
Employee Referral Program incentives
Free parking and many more...
About the Company
Transparent BPO is a leading provider of contact center BPO services. Through talent, process, and technology we integrate with our client’s brand and culture to deliver a superior customer experience across all channels. We are looking for talented people who are committed to achieving excellence and will help us to continue to be a world-class provider of outsourced contact center solutions for our clients.

Work arrangement
No