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ServiceNow SAM Pro Specialist – Software Normalization
📍 Balewadi, Pune – Onsite EST time-zone overlap required
Job Description: We are looking for a ServiceNow SAM Pro Specialist with strong hands-on experience in Software Asset Management and Software Discovery Model Normalization.
This is a specialist role focused on resolving software discovery normalization issues within ServiceNow SAM Pro, improving normalization coverage, and supporting accurate license reconciliation and Effective License Position (ELP).
Key Responsibilities
Perform hands-on Discovery Model normalization within ServiceNow SAM Pro.
Research and resolve Match Not Found discovery models.
Normalize software across Publisher, Product, Edition and Version structures.
Review and validate machine-learning normalization recommendations.
Identify recurring normalization patterns and create/propose normalization and pattern rules to resolve records at scale.
Use ServiceNow Content Service where publisher or product content is unavailable.
Determine licensable vs. non-licensable software for accurate consumption reporting.
Create and maintain software models and support license reconciliation.
Work publisher-by-publisher to clear normalization backlogs and maintain throughput.
Support Effective License Position (ELP) development and reporting.
Identify discovery data-quality issues affecting software normalization.
Support software licensing compliance, audits and renewal/true-up activities.
Participate in testing and validation of SAM automation and content improvements.
Must-Have Skills
5+ years in Software Asset Management / Software Licensing.
2+ years hands-on ServiceNow SAM Pro experience.
Strong hands-on experience with Discovery Model Normalization.
Experience resolving Match Not Found records.
Experience with software normalization rules / pattern rules.
Experience with ServiceNow Content Service.
Strong understanding of publisher, product, edition and version normalization.
Knowledge of software licensing, entitlements and license reconciliation.
Understanding of Effective License Position (ELP).
Ability to distinguish licensable and non-licensable software.
Strong research and analytical skills for unresolved discovery records.
Work arrangement
No
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