Application Support Specialist

Job Description:
Key Responsibilities
Functional Support
Serve as the primary point of contact for Treasury users on TMS-related matters.
Support daily Treasury operations including cash positioning, payments, liquidity forecasting, intercompany funding, FX, investments, and debt management.
Configure and maintain TMS modules related to cash management, payments, bank account management, forecasting, accounting, and risk management.
Support month-end closing, reconciliations, and reporting in collaboration with Finance and Accounting.
Oversee bank connectivity setup and maintenance (e.g. SWIFT, host-to-host, APIs).
Support onboarding of new entities, accounts, and users into the TMS.
Prepare and maintain system documentation, process flows, and user training materials.
Identify process improvement opportunities and support automation initiatives within Treasury operations.
Technical Support
Provide first- and second-level technical support for TMS incidents, issues, and service requests.
Coordinate with IT teams and the system vendor to troubleshoot, test, and resolve system or interface issues.
Maintain and monitor integrations between the TMS and other corporate systems (ERP, bank portals, data warehouses).
Support data validation, report generation, and dashboard customization for Treasury stakeholders.
Participate in system upgrades, patch testing, and new release implementations.
Ensure compliance with IT security and internal control requirements related to system access, data integrity, and audit trails.
Support user acceptance testing (UAT), change management, and production deployments.
Skills
Functional Skills
Understanding of cash management, liquidity forecasting, and payments processes.
Familiarity with treasury instruments (FX, loans, investments) and related accounting.
Experience in bank connectivity (SWIFT, host-to-host, APIs) and ERP integration.
Knowledge of internal controls, compliance, and treasury reporting requirements.
Technical Skills
Ability to manage system configurations, user access, and workflow setups.
Understanding of data interfaces, file formats (XML, ISO20022, SWIFT MT), and ERP linkages.
Experience in system testing, issue resolution, and system upgrades or enhancements.
Hands-on experience with Treasury Management Systems (e.g. Kyriba, SAP, FIS, GTreasury) would be an advantage
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