Site Reliability Engineer

Job Title: Site Reliability Engineer (DevOps & Production Support)
Location: Lisbon, Portugal (Remote)
Employment Type: Long-term B2B contract
Job Description:
Plan, manage, and oversee all aspects of a Production Environment
Define strategies for Application Performance Monitoring and Optimization in the Prod environment
Respond to incidents, improve the platform based on feedback, and measure incident reduction over time.
Support the deployment of code into multiple lower environments. Support current processes with an emphasis on automating everything as soon as possible.
Design, develop, and standardize the monitoring and Alerting mechanism for the supported applications.
Take a holistic approach to problem solving by connecting the dots during a production event through the various technology stack that makes up the platform, to optimize the mean time to recover.
Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation, and refinement.
Analyze ITSM activities of the platform and provide a feedback loop to development teams on operational gaps or resiliency concerns.
Support services before they go live through activities such as system design consulting, capacity planning, and launch reviews.
Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead in DevOps automation and best practices.
Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.
Scale systems sustainably through mechanisms like automation and evolving systems by pushing for changes that improve reliability and velocity.
Work with a global team spread across tech hubs in multiple geographies and time zones.
Ability to share knowledge and explain processes and procedures to others.
Share knowledge and mentor junior resources
Able to perform on-call duties on a rotational basis.
Occasional off-hours work required.
Candidate should incline Training and should be a good trainer and ready to mentor others
Required Skills
Linux
Shell Scripting
ITIL / ITSM
SQL - Basic / Good to have
Application Troubleshooting
Ansible/Chef (Basic)
Any Monitoring tool (preferred: Splunk/Dynatrace)
Jenkins - CI/CD
Groovy Scripting/YAML
Git basic/bit bucket
Nice to Have
Payments domain experience (Payment Flows, Switching, Authorization, Settlements)
Event-Driven Architecture experience
Exposure to distributed or cloud-native environments.

Work arrangement
No