Customer Technical Support Engineer

Technical Support Engineer – Remote (US West Coast)
$100M Series A Cloud Security Company
Ocho People are proud to be partnering with our client, a cutting-edge Series A cloud security company that has recently raised $100M to accelerate their next phase of growth. They are building out their US engineering team and are now looking for their first US West Coast–based Lead Technical Support Engineer to join their rapidly growing global team.
This is a fully remote role for someone who thrives in a dynamic, fast-paced environment, enjoys solving complex technical challenges, and wants to make a genuine impact as the company scales across the US.
The Company
Our client is transforming cloud security with a next-generation platform that leverages real-time runtime context to identify and prioritize critical risks. Their technology provides deep visibility, proactive threat protection, and precise insights to help teams focus on what truly matters.
The Role
As the Lead Technical Support Engineer, you’ll:
Troubleshoot and resolve complex technical issues, ensuring exceptional customer satisfaction.
Collaborate with R&D and Product teams on escalations and continuous improvement.
Build strong relationships with customers, providing guidance and product education.
Document solutions and maintain a proactive, professional approach to customer success.
About You
4+ years’ experience in Technical Support, Technical Account Management, or similar roles (not internal IT support).
Strong experience with MySQL, Linux, Kubernetes, Docker, and cloud environments.
Knowledge of OpenSearch, Grafana, and other analysis tools.
Excellent communication skills and a passion for cloud and cybersecurity innovation.

Work arrangement
No