Patient Service Representative - Immediate Care

Department:
09121 AMG Olympia Fields Vollmer - Building Operations
Status:
Full time
Benefits Eligible:
Yes
Hours Per Week:
40
Schedule Details/Additional Information:
Schedule Requirements
Operating hours are Monday through Sunday, 8:00 AM to 8:00 PM.
This position consists of four (4) 10-hour shifts per week.
Rotating weekends are required.
Availability to work all major holidays is required.
Flexibility in scheduling is essential to meet departmental and operational needs.
Qualifications & Expectations
Demonstrates a strong commitment to reliability and attendance.
Dependable team member who can be counted on to report to work as scheduled.
Ability to work effectively both independently and collaboratively in a team environment.
Excellent interpersonal and communication skills with the ability to interact professionally with patients, customers, coworkers, and leadership.
Adaptable and flexible in a fast-paced work environment while maintaining a positive attitude and high-quality service standards.
Pay Range:
$19.80 - $29.70
Job Description Summary:
To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.
Where You Will Work:
Advocate Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.
We’re Looking For:
High school diploma or equivalent.
One to two years related customer service experience
Experience handling difficult callers/customers/patients.
Schedule:
Operating hours are Monday through Sunday, 8:00 AM to 8:00 PM.
This position consists of four (4) 10-hour shifts per week.
Rotating weekends are required.
Availability to work all major holidays is required.
Flexibility in scheduling is essential to meet departmental and operational needs.
What You’ll Do:
As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.
As a key member of the ambulatory care team, you will:
Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.
About This Location:
Advocate Medical Group Immediate Care Center in Olympia Fields, IL, offers in-person care for a variety of minor illnesses and injuries that need urgent attention but aren't an emergency. Our walk-in clinic is open extended hours, making it a convenient option to get care after hours or if you can't get in to see your primary care provider. Our street address is 4001 Vollmer Rd., Olympia Fields, IL. When you’re looking for immediate care