Branch Manager

As Branch Manager, you will be responsible for the overall performance and day-to-day operations of the Brooklyn branch, ensuring the business achieves or exceeds sales, margin and operational targets.
Reporting to the Regional Manager, you will lead a team across sales, warehouse and branch operations while driving customer service excellence and business growth.
Key responsibilities include:
Leading and developing a high-performing branch team
Managing branch sales, profitability and operational performance
Monitoring sales and margin performance and implementing improvement strategies
Building and maintaining strong relationships with key customers
Identifying opportunities to grow revenue and expand market share
Managing branch inventory, stock control and stocktakes
Overseeing warehouse operations, safety and security standards
Ensuring compliance with company policies, procedures and Work Health & Safety requirements
Managing branch administration, reporting, invoicing, banking and debtors
Conducting regular team meetings, coaching and performance reviews
Supporting and developing team capability through training and mentoring
Handling complex customer enquiries and delivering exceptional customer service
Working closely with Sales Representatives and Regional Leadership to achieve business objectives
This role offers a balance of operational leadership, customer engagement and business development, making it ideal for a hands-on manager who thrives in a fast-paced environment.
We're looking for a leader who is:
A strong people leader with a proven ability to motivate and develop teams
Commercially minded with strong financial and business acumen
Customer-focused with excellent relationship-building skills
Proactive, organised and results-driven
Adaptable and capable of balancing operational priorities with business growth
Committed to maintaining a strong safety culture
Essential Requirements
Strong leadership and people management experience
Demonstrated experience managing branch, warehouse, retail or trade operations
Strong customer service and stakeholder management skills
Sound understanding of financial performance, margins and account management
Intermediate Microsoft Office skills
Strong understanding of Work Health & Safety principles
Desirable but Not Essential
Diploma or Degree in Business or a related field
Experience within the heavy vehicle, transport, automotive, industrial or trade sectors
Knowledge of truck and trailer parts
Experience managing multiple functions including sales, warehouse and customer service teams

Employment type
Full-time

Work arrangement
No