Knowledge Management Consultant

ServiceNow Finance Knowledge Management Consultant
We’re supporting a global enterprise through a large-scale ServiceNow transformation and are looking for an experienced ServiceNow Finance Knowledge Management Consultant to join the programme.
Location: Remote / London
Contract: Until December 2026
Start: Early October
The role:
Working within the Enterprise Service Management (ESM) Knowledge Management team, you’ll lead Knowledge Management activities across the Finance function. You’ll help define requirements, shape processes and support the design and delivery of the future-state ServiceNow Knowledge solution.
Key responsibilities:
Lead Knowledge Management activities across the Finance function
Gather and document business and functional requirements
Map current and future-state Finance Knowledge Management processes
Define user and author criteria, governance and approval processes
Support the design of ServiceNow Knowledge, search and portal capabilities
Facilitate workshops and work closely with Finance, Technology and programme stakeholders
Challenge existing processes and requirements where appropriate
Take ownership of the Knowledge Management workstream and drive activities through to delivery
What we’re looking for:
Strong Knowledge Management experience within a Finance or Finance Shared Services environment
Strong knowledge of the ServiceNow Knowledge Management module, including search, user criteria and portal functionality
Experience gathering requirements, facilitating workshops and producing process documentation
Comfortable working with senior stakeholders and independently driving workstreams
Experience with Epiplex is highly desirable
Background in Finance Transformation, Shared Services or Enterprise Service Management is advantageous
If you have strong ServiceNow Knowledge Management experience and a Finance background, I’d be keen to hear from you.

Work arrangement
No