Client Servicing & Content Strategist

We are looking for a professional, proactive, and creative Client Servicing & Content Strategist with an experience of at least 2 years to manage client relationships while contributing to content strategy, social media, and brand communication.
The ideal candidate should have experience in the Advertising/Media/Digital Marketing industry, with a strong understanding of content strategy, account management, ORM, social media, AI tools, and digital trends.
Responsibilites:
Establish content strategies aligned with the brand’s objectives, target audience, and communication across platforms such as Instagram, Facebook, LinkedIn, YouTube, Pinterest, and other relevant digital platforms.
Coordinate with clients on a daily basis through calls, emails, and meetings to understand requirements, feedback, and objectives.
Discuss campaign ideas, content requirements, and creative direction with the reporting manager and ensure clear execution.
Act as a liaison between clients, internal teams, and management to ensure smooth account management and project delivery.
Understand ongoing and upcoming projects, manage timelines, follow-ups, approvals, and ensure timely and efficient execution.
Work on client feedback and requirements while ensuring adequate time for ideation, content development, and creative execution.
Research the brand, competition, target audience, and industry trends to develop relevant and effective content strategies.
Use AI tools such as ChatGPT for research, brainstorming, content ideation, strategy development, and improving workflow efficiency.
Use Canva for basic presentations, content references, moodboards, and visual communication wherever required.
Develop and execute ORM strategies, addressing positive and negative mentions professionally and proactively.
Requirements:

Strong understanding of Content Strategy, Social Media, Account Management, and ORM.
Working knowledge of AI tools for content research, ideation, and strategy.
Working knowledge of Canva and other tools and basic visual communication.
Excellent communication and interpersonal skills for client interaction and issue resolution.
Strong analytical and research skills with the ability to understand brands, audiences, competitors, and trends.
Creative and strategic approach to developing content ideas and solving brand challenges.
Ability to manage multiple accounts, projects, deadlines, and client requirements simultaneously.
Proactive, detail-oriented, and highly organised, with strong ownership of projects and deliverables.

Work arrangement
No