Customer Growth Lead

Salary: $100,000 package (including superannuation)
About us
Opteon is an international provider of valuations, advisory and specialist property services in the Australian, New Zealand and US market. Recognised as the largest valuation professional services firm in these regions, we deliver meaningful solutions for our clients across all property types and market sectors. We are experiencing an exciting period of growth and change, positioning the company as one of the most prominent property services providers. Our future growth strategy is for organic growth, diversification, and international expansion.
About the role
As Opteon expands into new customer segments, we're looking for a Customer Growth Lead to help drive growth, improve customer experiences, and support the success of our client and partner platforms.
Reporting to the Head of Customer, this role combines customer success, partnership development, customer experience and growth activities. You'll work closely with internal teams to identify opportunities, support customer adoption of digital platforms, and contribute to revenue growth across targeted customer segments.
This is an excellent opportunity for someone looking to broaden their experience in growth, partnerships and customer experience while working within a national team.
The preferred location of this role is Sydney but we are open to candidates from any location across Australia as the role can be completed remotely.
Key responsibilities
Support growth across assigned customer segments and partner channels
Build and maintain referral and partner relationships
Monitor adoption and usage of Opteon's client and partner portals
Gather customer feedback and identify opportunities to improve the customer experience
Work with Product, Development and Operations teams to help prioritise and deliver customer improvements
Support Customer Success and Relationship Management teams with platform and integration opportunities
Prepare reporting and insights on customer engagement, adoption and growth initiatives
What We're Looking For
We're looking for someone who enjoys working with customers, solving problems and identifying opportunities for improvement.
You may currently work in Customer Success, Account Management, Customer Experience, Partnerships or a similar role and be looking for an opportunity to expand your commercial and growth experience.
To be successful, you'll bring:
Around 3 years' experience in customer success, customer experience, account management, partnerships or a related field
Strong relationship-building and communication skills
Confidence working with data and reporting to identify trends and opportunities
An interest in digital customer experiences and platform adoption
The ability to work independently while collaborating effectively across teams
Strong organisational skills and attention to detail
Experience using CRM systems and reporting tools, with HubSpot highly regarded
Property, valuation or lending experience is not required. We will provide industry training and support.
What we offer
A structured induction and a documented development plan, with regular coaching from the Head of Customer
Genuine scope: a revenue target, a platform accountability, and the room to decide how to approach both
Flexibility to work from home, with hybrid arrangements available
Corporate health insurance discount
Novated leasing options
Wellbeing initiatives including EAP services
Opteon is committed to cultivating and preserving a culture of inclusion and connectedness, where employees are embraced for their unique qualities and valued for their contributions. We encourage applications from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community and people from culturally diverse backgrounds, including First Nations People.
How to apply
If you are interested, please click the apply button and ensure you submit your resume.
#LI-remote