Implementation Consultant II

The Role
In this position, you will be responsible for supporting product deliveries, assigned tasks within the delivery process including requirements submission to technical teams, testing, and delivery of our business solutions.
What you’ll enjoy about this opportunity
As part of a dynamic team, you will have the opportunity of working with a global team and step into a department where you will learn about the various company products enabling you to expand your knowledge as a baseline for further growth within the organization. There is an open learning environment that allows colleagues to propose ways to improve how things are done based on new knowledge and experience.
Our ideal candidate has the following traits (in order of priority)
An analytical mind and natural curiosity, with a strong ability to solve problems and navigate complex situations;
High attention to detail and a commitment to delivering accurate, high-quality work;
Strong project and time management skills, with the ability to independently prioritize and manage multiple tasks, timelines, and stakeholders;
Strong verbal and written communication skills, with the ability to effectively communicate with customers and cross-functional teams;
Proactive and self-motivated, with the ability to independently drive work forward, identify issues, and take ownership of outcomes;
An interest in the digital world, with an aptitude for learning new technologies, products, and tools.
What You'll do
Own the end-to-end implementation and technical onboarding of assigned customers, including requirements gathering, business analysis, solution design, configuration, testing, and deployment.
Independently drive assigned implementation projects, creating and managing project plans, tracking milestones and timelines, coordinating dependencies, and adjusting plans as needed to keep implementations on track.
Serve as a key point of contact for assigned customers, managing expectations, communicating project status and deliverables, and escalating issues when appropriate.
Manage day-to-day execution of implementation projects, including project planning, issue management, documentation, status updates, and customer communication.
Facilitate requirements gathering and translate customer needs into clear business and technical requirements and project deliverables.
Coordinate with cross-functional teams to ensure required work is completed on time and meets customer and project expectations.
Assist with resource coordination and management of customer requests, balancing priorities, timelines, and project requirements while maintaining accurate time tracking.
Coordinate and manage User Acceptance Testing (UAT), including preparation, end-user coordination, issue resolution, and obtaining user acceptance sign-off.
Communicate completed initiatives, key deliverables, and implemented solutions to customers and internal stakeholders.
Apply business knowledge and analytical skills to identify opportunities for process improvement and more efficient ways of working.
Proactively contribute to improving implementation processes, tools, templates, and documentation to streamline and scale team operations.
Contribute to the Knowledge Base.
Develop product expertise and support extended teams with troubleshooting, product configuration, and implementation-related questions.
Support the preparation of customer meetings, presentations, documentation, and other project deliverables.
What You have
2+ years of experience in implementation consulting, project management, business analysis, technical consulting, or a related role.
Demonstrated experience independently driving implementation or project work, including managing timelines, priorities, dependencies, and multiple stakeholders.
Experience working with APIs and familiarity with XML documents.
Experience with technical integrations, systems, or IT environments.
Experience working within teams using Agile software development methodologies.
Experience managing UAT and coordinating user acceptance/sign-off.
Strong critical thinking, analytical, and problem-solving skills, with the ability to identify issues and develop practical solutions.
Excellent organizational and time management skills, with strong attention to detail, a proactive approach, and an appropriate sense of urgency.
Strong written and verbal communication skills, with the ability to communicate effectively with both customers and internal cross-functional teams.
Ability to facilitate requirements gathering and translate business needs into clear requirements and actionable deliverables.
Comfortable working with new software tools and technologies and learning new products quickly.
Intermediate to advanced proficiency with Microsoft Excel.
Understanding of and interest in the digital/online market.
Native-level English language proficiency.
Bachelor's degree in Business Administration, Marketing, Information Systems, Software Engineering, or a related field.
Nice to have
Basic understanding of web development, web design, or software engineering concepts.
Experience in digital marketing, including SEM, SEO, Display, Email, or Social.
Experience with e-commerce technologies and analytics platforms such as Google Analytics or Adobe Analytics.
Spanish language proficiency.
Your Pathway To Success
Within 3 months:
Complete the training schedule for new team members and build a strong understanding of our products, implementation processes, and internal tools.
Develop a thorough understanding o