Inside Sales Specialist

Company Description LearningShala is a trust-first, data-backed online degree platform founded in 2017 to make higher education choices clear, logical, and informed. The organization helps students compare 55+ top online universities across 40+ factors and has supported over 10,000 learners through admissions, career pathway planning, and post-admission services. With a team of 200+ Verified Mentors, LearningShala provides virtual 1:1 guidance and free counseling sessions to students across India. The platform offers transparent advice on 100+ online programs in business, IT, healthcare, arts, and more, enabling students to make confident decisions that shape real careers.
Role Description This is a full-time, on-site Inside Sales Specialist role based in Noida. The Inside Sales Specialist will engage with prospective students and guardians via calls, messages, and emails to understand their needs and recommend suitable online programs. Responsibilities include managing inbound and outbound leads, explaining LearningShala’s services and value proposition, and guiding prospects through the counseling and enrollment process. The role involves maintaining accurate records in CRM tools, following up consistently to improve conversion rates, and collaborating with mentors and counseling teams to ensure a smooth experience. The Inside Sales Specialist will be expected to meet sales and service targets while maintaining high standards of customer satisfaction and adherence to ethical, transparent communication.
Qualifications
Candidates should possess strong Inside Sales and Lead Generation skills, including handling high-volume outreach and managing sales pipelines.
Candidates should possess excellent Communication and Customer Service skills for engaging with diverse student profiles and building trust.
Candidates should possess a focus on Customer Satisfaction, with the ability to understand needs, resolve concerns, and ensure a positive counseling experience.
Candidates should ideally have experience with CRM tools, basic data entry, and using digital communication channels (phone, email, chat).
Candidates should demonstrate goal-oriented mindset, ability to work in a fast-paced environment, and comfort with performance targets.
A bachelor’s degree in any discipline is preferred; prior experience in EdTech, counseling, or inside sales will be an advantage.
Proficiency in English and at least one regional language, along with strong ethical standards and a learner-centric approach, will be beneficial.

Work arrangement
No