Product Consultant

Oh what a feeling!
At Toyota we celebrate individual differences, and we strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential. Afterall, our people are our greatest assets. We do this through employee community engagement, mentorship, development and recognition programs.
Together, we are Toyota.
Toyota Motor Corporation Australia is well-recognised for offering:
Fully maintained motor vehicle including insurance excluding fuel
Annual contribution to your private health insurance worth over $1,900
Significant family vehicle lease and purchase discounts
Flexible hours and workspaces, with a hybrid of working from home and in the office
Wellness facilities – free onsite gym, end of trip facilities
Free car parking and discounted onsite cafe
Genuine career development: promotions, rotations and paid professional membership
Paid volunteer days to support your community and matched workplace giving program
26 weeks paid primary carers leave, 8 weeks paid parental leave for secondary carers and Superannuation paid on unpaid Parental Leave
Access to Toyota’s RewardsHub – explore, manage and customise your benefits to suit your lifestyle
What you'll contribute to
An exciting opportunity has arisen for an experienced Product Consultant to join our Quality & Service division in a permanent full-time role.
The Quality and Service Division is responsible for delivering customer-focused initiatives across customer support, service operations, technical training, field quality monitoring, warranty support, product quality engineering, and technical expertise. Through these functions, the division plays a key role in enhancing customer satisfaction, driving continuous product quality improvements, fostering long-term customer loyalty, and strengthening the Toyota and Lexus brands.
The Product Consultant provides specialist technical expertise and product support across Toyota and Lexus vehicles, accessories, connected services, and emerging mobility technologies.
Working closely with the dealer network, suppliers, Toyota global affiliates, and internal stakeholders, this role supports the investigation and resolution of technical concerns, identifies emerging product quality issues, and contributes to continuous product improvement. Combining strong technical knowledge, analytical problem-solving, and stakeholder engagement, the position helps dealers deliver accurate and effective repairs, enhance customer satisfaction, strengthen customer retention, and support brand loyalty.
The role also supports Toyota Australia's regulatory compliance programs, including vehicle testing, monitoring and reporting activities.
This role is based in Altona North with flexible work arrangements available. Interstate and overseas travel will occasionally be required to support vehicle inspections, dealer activities and compliance programs.
How you'll make an impact
Contribute to continuous improvement initiatives by enhancing product support processes, field quality investigations, and technical issue resolution.
Provide technical guidance for product campaigns and field actions, including repair recommendations, parts requirements, and dealer support.
Support new vehicle launches and product updates through technical evaluations, field validation, and launch readiness activities.
Prepare and maintain technical reports, quality data, and compliance records while collaborating with dealers, suppliers, regional offices, and global stakeholders to improve product quality and customer satisfaction.
Support regulatory compliance activities, including In-Service Conformity, In-Use Performance Ratio monitoring, and Emission Warranty Information Reporting requirements.
Coordinate vehicle sourcing, inspections, logistics, testing, and reporting activities to support compliance programs and identify potential risks.
Your attributes
Automotive trade qualification or equivalent qualified technical experience.
Tertiary qualifications in Engineering, Automotive Technology, or a related discipline will be highly regarded.
Proven automotive industry experience, including vehicle diagnostics, fault finding, and technical investigations.
Experience within a dealership, regional office, vehicle manufacturer, or similar automotive environment is highly desirable.
Demonstrated exposure to field quality investigations, warranty analysis, product support, or resolution of technical vehicle concerns.
Knowledge of connected vehicle technologies, telematics, software diagnostics, new model introductions, vehicle certification, regulatory compliance, emissions programs, or in-service conformity testing will be highly regarded.
Make your impossible, possible & apply today! Applications close: 5th October 2026
You’re welcome to find out more by visiting our careers page: www.toyota.com.au/careers.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. When you apply, please tell us the pronouns you use.
We are happy to adjust the recruitment process for your accessibility requirements, so please let us know during the recruitment process if there are any reasonable adjustments you may need during the interview process and your preferred type of communication, and we will be in touch to discuss your requirements.
Toyota is an endorsed employer for all women; check out our benefits directly at WORK180.
We don’t require a cover letter or selection criteria to be addressed.
Come with us and help create the future.