Floor Manager, Edinburgh

As a Floor Manager, you will be at the forefront of creating excellent customer experiences that go beyond the expected.
With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.
Key Responsibilities
Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
Analyse sales data and collaborate with the Store Manager to maximise department performance
Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
Support recruitment efforts and ensure effective onboarding and training for new team members
Identify and nurture future talent, contributing to development plans that support team progression
Oversee daily store operations, ensuring efficiency and alignment with brand standards
Act as a brand ambassador, consistently delivering the best possible experience for every customer
Step into the role of Store Manager when required, ensuring continuity in leadership and performance
Customer-Focused: You genuinely enjoy engaging with customers and lead by example in delivering outstanding service.
Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
Excellent Communication: Clear, confident, and empathetic in both customer and team interactions.
Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
Analytical Thinking: Developed a solid understanding of key retail KPIs and how to use them to drive performance.
Adaptability & Flexibility: Embraced change and responded quickly to customer feedback, stock levels, and operational updates.
Operational Excellence: Maintained high standards in store presentation and operations, contributing to positive customer feedback and increased sales.
Flexible & Reliable: Comfortable working varied hours, including evenings, weekends, and holidays.
English language skills

Employment type
Full-time

Work arrangement
No