Account Success Executive

What We Do
No Fluff applies proven behavioural science and consumer psychology to craft communications that drive real-world results. No jargon. No guesswork. Just measurable impact.
Brief Job Description
At No Fluff, we believe strong client relationships are built through ownership, clarity, and consistent execution. We are looking for an Account Success Executive who is proactive, resourceful, and eager to create meaningful client experiences while driving smooth cross-functional collaboration.
This is a full-time, in-office position at our Mumbai workspace and is ideal for someone who enjoys managing client relationships, coordinating across teams, solving problems independently, and ensuring projects move forward efficiently from planning to execution.
What You Will Be Doing
Own the Account
Manage client partnerships end-to-end - address inquiries, resolve concerns, and maintain high satisfaction levels.
Be anticipatory - understand your accounts deeply enough to flag risks, identify opportunities, and drive proactive communication.
Lead meetings with intent - prepare, facilitate, and follow through to ensure all stakeholders are aligned and accountable.
Drive Execution with Precision
Keep deliverables on schedule - collaborate with internal creative, strategy, and performance teams to meet quality standards and timelines.
Maintain client records with precision - stay on top of documentation, briefs, trackers, and feedback loops.
Master asynchronous tools - utilise Slack, Google Drive, and project management systems to enhance transparency and efficiency.
Communicate and Inform with Impact
Communicate with clarity - draft emails, reports, decks, and updates that reflect thoughtfulness and precision.
Deliver insight-driven support - conduct research that informs strategy, strengthens client narratives, and supports decision-making.
Requirements
Core Skills & Capabilities
Outstanding communication skills - articulate, structured, and always on-brand.
A grounded, solutions-focused approach - driven by clarity; you focus on what needs to be done.
High ownership and follow-through - we value accountability over hierarchy.
Project management finesse - juggle moving parts without dropping the ball.
Growth-oriented mindset - eager to learn the ropes, adapt to new challenges, and grow through hands-on experience.
Balanced energy - someone who thrives both in solo execution and collaborative environments.
Qualifications & Experience
A degree in marketing, psychology, communication, management, or equivalent hands-on experience demonstrating your capabilities.
1-3 years of relevant experience in account management, client coordination, or project-based roles, preferably in a creative or marketing environment.
Tech literacy - particularly in collaborative tools like Google Drive and Slack.
If you’re someone who can turn account management into a strategic partnership and remain unshaken when things escalate, we want to talk. No fluff - just sharp thinking, reliable execution, and mutual growth.

Work arrangement
No