VP, COE Client Services

For our client, we are seeking a VP, COE Client Services to join the team of a leader in the Healthcare space.
This leader will shape a centralized client services strategy that strengthens contact center operations across the organization. The role will focus on establishing governance, performance standards, and a multi-year roadmap that improves customer experience and operational consistency. In partnership with business leaders and technology teams, this executive will drive modernization, analytics, and continuous improvement across omnichannel service delivery.
Location: Remote - US based candidates only, no visa sponsorship available
Compensation: $160,000 – $200,000 annually
Responsibilities
Define and execute the contact center COE strategy and multi-year roadmap
Establish standards and governance for operational performance and customer experience
Build and lead a high-performing team focused on innovation and continuous improvement
Oversee design and optimization of omnichannel customer journeys
Sponsor enterprise learning and development strategies for staff readiness
Define KPIs and use analytics for performance tracking and improvement
Set strategic direction for contact center technology and automation projects
Qualifications
Bachelor’s degree in Business Administration, Operations Management, Healthcare Administration, Technology, or a related discipline
12+ years of leadership experience in contact center operations or enterprise transformation
Proven track record developing enterprise strategy and governance across multiple units
Experience improving outcomes in customer satisfaction, productivity, and employee engagement
Strong knowledge of technology-enabled modernization involving omnichannel platforms and AI
Benefits
Comprehensive health and wellness programs
Opportunities for continuous learning and professional development
Flexible work arrangements with remote work options
A culture that values innovation, inclusion, and teamwork
Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.

Work arrangement
No