Director, MSP Success

For our client, we are seeking a Director, MSP Success to join the team of a leader in the Telecommunications & Hardware space.
This role will guide the strategic execution of customer lifecycle and business transformation initiatives that support growth across the managed service provider channel. The Director will partner closely with cross-functional leaders to align priorities, establish governance, and turn strategy into measurable operational outcomes. This position is well suited for someone who can design scalable operating models, strengthen reporting discipline, and improve the customer journey for a complex partner ecosystem.
Location: Remote - US based candidates only, no visa sponsorship available
Compensation: $133,200 – $272,600 annually
Responsibilities
Translate strategic priorities into actionable business initiatives
Drive cross-functional alignment across multiple organizations
Establish governance and accountability structures for execution
Coordinate customer lifecycle transformation initiatives
Define metrics for measuring lifecycle performance
Develop reporting frameworks for operational efficiency
Partner with leadership to define long-term MSP growth strategy
Qualifications
7+ years in business transformation, customer lifecycle strategy, or related fields
Proven success in scaling business models within technology organizations
Experience creating innovative customer success solutions for managed service providers
Preferred background in managed service providers serving small and medium-sized businesses, multi-family units, and hospitality
Expertise in designing operating models and customer journeys
Strong communication and collaboration skills
Experience with AI and digital technologies for operational transformation
Benefits
Potential eligibility for performance bonuses
Comprehensive healthcare plans
Flexible work arrangements
Paid time off and holidays
Retirement savings plan options
Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.

Work arrangement
No