Technical Success Manager

For our client, we are seeking a Technical Success Manager to join the team of a leader in the Enterprise Technology space.
This role will partner closely with customer security, IT, and technical stakeholders to drive successful adoption of the company’s platform in complex enterprise environments. The position focuses on helping customers realize technical value, reduce implementation risk, and move from deployment into active, sustained use. You will also support renewal readiness by monitoring account health and surfacing insights that inform strategy and action.
Location: Remote - US based candidates only, no visa sponsorship available
Compensation: $100,000 – $120,000 annually
Responsibilities
Build trusted relationships with customer security and IT teams to understand their priorities and workflows.
Create technical success plans to support platform adoption and reduce risk.
Identify high-value use cases for day-to-day integration of the platform.
Use health indicators to identify adoption gaps and retention risks early.
Guide customers in their transition from deployment to active use of the technology.
Lead planning to mitigate technical blockers and operational gaps.
Provide insights on customer health for renewal readiness and account strategy discussions.
Champion the voice of technical users to ensure product feedback is addressed.
Qualifications
3+ years of experience in a technical, customer-facing role such as Customer Success Manager or Technical Consultant.
Deep understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
Proven ability to drive adoption, retention, and technical value realization.
Skilled in translating complex technical concepts into practical guidance.
Ability to engage with a variety of technical users, including engineers and executives.
Strong communication and presentation skills with effective stakeholder management capabilities.
Experience in security operations and incident response is desirable.
Benefits
Remote position with travel expectations of at least twice a year.
Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.

Work arrangement
No