Regional Operations Manager

Regional Operations Manager – Multi-Unit Retail & Services Operations
📍 Hyderabad (Pan-India Travel) · 🏢 Ode by Ridhira (Ridhira Group)
About Ode by Ridhira
Ode is one of India's fastest-growing premium consumer-services brands and the wellness arm of the Ridhira Group — 40+ outlets across airports, luxury hotels, premium malls and high-street flagships, with a large and growing membership base. We run our centres like *high-performance retail businesses*: tight unit economics, strong SOPs, and a relentless focus on guest experience.
Role Overview
A hands-on, field-intensive leadership role owning *day-to-day operations, P&L, service quality and team performance across a cluster of outlets. This is a floor-first role for someone who has scaled and run multi-location consumer-services or retail businesses — spa/salon/clinic experience is welcome but **not required*.
Key Responsibilities
- Own complete P&L for assigned outlets — revenue, cost control, [EBITDA]margin,who handled multiple outlets
- Drive revenue via *membership/subscription sales, renewals, upsell, cross-sell* and footfall-to-conversion
- Improve core retail metrics — *staff productivity, utilisation/occupancy, retention, *
- Enforce *SOPs, service protocols, hygiene, guest safety, quality benchmarks*
- Track *[NPS]()* and mystery audits; own the guest experience
- Recruit, train, mentor and manage floor + front-office teams; control *attrition*
- Run operations across formats — *airport, hotel, mall, high-street*
- Manage *inventory, retail products, procurement, shrinkage*
- Ensure *statutory, lease, [Shops & Establishments](), GST and operational compliance*
- Support *new-outlet launches, pre-opening, fit-outs, ramp-up*
*Preferred Candidate Profile*
- *9–15 years* in *multi-unit / cluster / area operations* in any professionally-run consumer-services or retail format
- Backgrounds welcome: *salon, spa, skin/aesthetic clinics, optical, diagnostics, QSR/café, fitness, fashion & beauty retail, hospitality, banking-retail branch ops*
- Proven ownership of *4+ outlets* with full P&L
- Strong on *membership / subscription revenue models*
- Comfortable travelling *60%+*
- Data-fluent: *POS, CRM, dashboards, roster tools* (Zoho, or similar)
*Preferred Experience*
- Airport / hotel / mall / high-street retail operations
- Teams of *400+*
- Pre-opening & new-unit launches
*Target backgrounds (illustrative):*
Kaya · Kaya Skin Clinic · VLCC · Enrich Salons · Lakmé Salon · Naturals · Jean-Claude Biguine · Four Fountains · Tattva · O2/Ode · Oliva · ClearSkin · Lenskin/*Lenskart* · Titan Eye+ · *Starbucks India · Domino's · Third Wave · Cult.fit* · Shoppers Stop · Nykaa retail · and similar multi-location consumer businesses.
📩 Apply via LinkedIn Easy Apply · 📧 anusha@ridhira.com · 📱 +91 73866 88223
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Work arrangement
No