Business Analyst

IIT Bombay seeks two (2) skilled Business Analysts for contractual roles to Work on multiple projects related to ERP implementation, student non-academic life and activities, student academic life cycle, faculty recruitment, research project management etc.
The requirement is immediate, and confirmed for a 3-month period, mutually extendable to longer periods (there is plenty of work across several projects).
Key Responsibilities
Analyze current processes in student services (hostels, messes, sports facilities, clubs, etc.) to identify inefficiencies, bottlenecks, and digital transformation opportunities.
Gather requirements from all stakeholders including leadership roles like Deans and HODs, wardens, student representatives, faculty, and administrative staff through workshops, interviews, and surveys.
Document business needs, user stories, process flows, and functional specifications for system enhancements or new platforms (e.g., hostel allotment portals, mess billing apps, activity management tools).
Recommend data-driven solutions like analytics dashboards, website UI/UX requirements, or mobile apps.
Collaborate with IT teams and vendors to define technical requirements, support implementation, and conduct user acceptance testing (UAT).
Track project progress, manage change requests, and prepare reports on KPIs such as system adoption, cost savings, and student satisfaction.
Required Professional Qualifications
Bachelor's/Master's in Business Administration, Computer Science, Engineering, or related field; certification like CBAP/CCBA preferred.
3-5 years as Business Analyst, ideally in education/higher ed or public sector projects involving student services/ERP systems.
Strong understanding of higher education operations, especially student affairs (hostels, extracurriculars, well-being programs). Exposure to Frappe platform and ERPNext preferred.
Experience with tools like MS Visio, Jira, Confluence, Excel/Power BI for process mapping and analytics.
Essential Skills
Analytical mindset with expertise in requirements elicitation, BPMN modeling, and gap analysis.
Excellent communication to bridge students, faculty, and tech teams; stakeholder management experience.
Familiarity with agile methodologies, SaaS platforms (e.g., ERPNext, Moodle), and basic SQL/data visualization.
Ability to work independently in a fast-paced academic environment; contract duration 6-12 months (extendable).
Preferred Attributes
Knowledge of IIT systems or Indian higher ed regulations (e.g., hostel norms, UGC guidelines).
Experience with student-centric digital tools (e.g., gymkhana apps, mental health platforms) desired.
Resident of Mumbai preferred as user engagement will be at IIT Bombay in Powai
Pay details: 1,30,000/- Per month (Max.) based on total experience
Applications with resume and 2 references to be provided. Shortlisting based on profile’s relevance to specific projects.

Work arrangement
No