Team Lead

1. Team Leader (TL) - Telesales
Department: Telesales
Location: Noida
Employment Type: Full-Time
Reports To: Tele sales Manager
Job Overview:
We are seeking an experienced and dynamic Team Leader for our Telesales vertical. The ideal candidate will be responsible for managing a team of telecallers, driving insurance sales (Motor, Health, Life), and ensuring overall team targets are met. You will play a crucial role in mentoring the team, monitoring call quality, and implementing strategies to maximize conversion rates.
Key Responsibilities:
Team Management: Lead, train, and motivate a team of 15-20 telecallers to achieve daily, weekly, and monthly sales targets.
Performance Monitoring: Track individual and team KPIs (Call Volume, Talk Time, Conversion Rate, Premium generated).
Call Quality & Coaching: Conduct regular call audits, provide constructive feedback, and identify training needs to improve communication and pitch effectiveness.
Sales Strategy: Assist the management in formulating telesales strategies, script optimizations, and objection-handling techniques.
Escalation Handling: Resolve customer escalations effectively to ensure high customer satisfaction and policy issuance.
Reporting: Prepare and present accurate performance reports (MIS) to senior management.
Compliance: Ensure the team adheres to all IRDAI guidelines, internal policies, and quality standards during customer interactions.
Requirements:
Minimum 3-5 years of experience in Telesales/Outbound sales, with at least 1-2 years in a Team Leader role.
Prior experience in the Insurance sector (Motor, Health, or Life) is highly preferred.
Strong leadership and people management skills with a proven track record of meeting targets.
Proficiency in CRM software and MS Office (especially Excel for MIS reporting).
High energy, target-oriented, and able to work in a high-pressure environment.

Work arrangement
No