Production Support Senior Analyst

Role Description
The application monitoring team covers request servicing, application monitoring and system healthcare for our global clients. We are looking for a Production Support Senior Analyst to enable this team’s success.
What does success look like as a Production Support Senior Engineer – Application monitoring?
Alert Management & Monitoring:
Provide first and second-line support for FNZ’s application monitoring and alerting systems.
Ensure that platform alerts are managed effectively, minimizing system downtime and disruption.
Proactively monitor the platform, identifying and addressing potential issues before they impact service.
Application Support Platform Maintenance & Improvement:
Implement and manage routine platform checks to ensure system robustness and reliability.
Contribute to the platform maintenance process, ensuring comprehensive application support practices are in place.
Contribute to continuous service improvement by actively driving proactive measures and system enhancements.
Leadership & Development:
Mentor and guide junior team members.
Monitor team performance and continuously seek improvement opportunities for skills and processes.
Develop, maintain, and ensure adherence to comprehensive documentation on team activities.
Collaborate with internal stakeholders to ensure that business objectives and needs are met.
Contribute to audit and effectiveness requests.
What we are looking for:
Experience: 4.5-8 years of relevant experience
Educational Background: Degree in Computer Science, Information Technology, or a related field; or equivalent experience.
Technical Skills: Intermediate proficiency in SQL.
Communication Skills: Strong verbal and written communication skills; capable of confidently interacting with platform dedicated teams.
Incident Management: Experience in support and incident management, preferably with ITIL or equivalent frameworks.

Work arrangement
No