DevOps Engineer

Raiffeisen Bank is the largest Ukrainian bank with foreign capital. For more than 30 years, we have been creating and building the banking system of our country.
Raiffeisen employs more than 5,000 employees, including one of the largest product IT teams, which includes 900+ specialists. Every day, we work side by side so that more than 2.5 million of our clients can receive quality service, use the bank’s products and services, and develop their business, because we are #TogetherWithUkraine.
Project: Implementation of an enterprise CRM platform based on Salesforce for centralized management of customer interactions and bank sales. The project involves developing a unified CRM system for customer service, sales management, and customer data maintenance. Salesforce serves as the core platform for consolidating customer information, interaction history, product portfolios, and client communications. As part of the project, CRM integration with the Offer Storage system is being implemented to enable the retrieval and display of up-to-date, personalized customer offers, along with integration with the bank’s mobile application to access details on products and services currently used by the client. The CRM supports an end-to-end sales management lifecycle: from generating and processing customer offers to reaching out to clients, recording communication outcomes, and providing subsequent follow-up. A dedicated stream focuses on customer data remediation and updates, specifically orchestrating and monitoring outbound campaigns and outreach to confirm or update required customer details.
Your future responsibilities:
Infrastructure automation, working with Docker and Kubernetes, Linux server administration. Monitoring, security, and system scalability
Development and maintenance of pipelines (Jenkins / GitLab CI), automation of microservices deployments for the payment layer
Management of Kubernetes clusters, Infrastructure as Code (Terraform / Ansible), hybrid infrastructure (on-premise + private cloud), configuration of network isolation for payment zones (PCI DSS scope)
Setup and maintenance of the observability stack (Prometheus, Grafana, ELK), on-call rotations and incident escalation, participation in RCA and post-mortem processes
Implementation of DevSecOps practices: image scanning, secrets management (HashiCorp Vault), ensuring compliance with PCI DSS, ISO 27001, and NBU regulatory requirements
Your skills and experience:
2+ years of experience in a DevOps/SRE role, preferably in fintech, banking, or telecom
Experience working with high-load services with 99.9%+ availability requirements
Hands-on experience with Kubernetes in production environments
Understanding of PCI DSS requirements or experience participating in compliance audits
Experience participating in on-call rotations and resolving production incidents
Stress resistance: the ability to make decisions under pressure in critical situations
Responsibility and understanding of the impact of changes in a financial environment
Strong collaboration skills when working with development, security, and compliance teams
Documentation skills: maintaining clear runbooks and architectural documentation
Readiness for on-call duties and unplanned tasks
Nice to have:
Experience integrating with Salesforce ecosystems, NBU SEP, Visa/Mastercard processing, or SWIFT
Certifications: CKA, AWS/Azure, CISSP, or PCI DSS QSA
Familiarity with open banking standards (PSD2, NBU Open API)
We offer what matters most to you:
Competitive salary: we guarantee a stable income and annual bonuses for your personal contribution. Additionally, we have a referral reward program for attracting new colleagues to Raiffeisen Bank
Social package: official employment, 28 days of paid leave, additional “maternity leave” for fathers, and financial assistance for parents upon the birth of children
Comfortable working conditions: the possibility of a hybrid work format, offices equipped with shelters and generators, provision with modern equipment
Wellbeing program: all employees have access to medical insurance from the first working day; consultations with a psychologist, nutritionist or lawyer; discount program for sports and shopping; family days for children and adults; massage in the office
Learning and development: access to over 130 online educational resources; corporate training programs, online library, mentoring program
A great team: our colleagues are a community where curiosity, talent and innovation are welcomed. We support each other, learn together and grow. You can find like-minded people in over 15 professional communities, reading or sports clubs
Career opportunities: we encourage advancement within the bank between functions
Innovation and technology. Infrastructure: AWS, Kubernetes, Docker, GitHub, GitHub actions, ArgoCD, Prometheus, Victoria, Vault, OpenTelemetry, ElasticSearch, Crossplain, Grafana. Languages: Java (main), Python (data), Go (infra, security), Swift (IOS), Kotlin (Andorid)Datastores: Sql-Oracle, PgSql, MsSql, Sybase. Data management: Kafka, AirFlow, Spark, Flink, we develop expertise in AI and actively integrate it into processes
Support program for defenders: we preserve jobs and pay the average salary to mobilized people. We have a support program for veterans, and the Bank’s veteran community is developing. We are working to raise awareness among managers and teams on the issues of veterans’ return to civilian life. Raiffeisen Bank is recognized as one of the best employers for veterans (Forbes)
Why Raiffeisen Bank?
Our main value is people, and we support and recognize them, educate them and involve them in changes. Join Raif’s team because for us YOU matter!
One of the largest lenders to the economy and agricultural business among private banks
Recognized as the best employer by EY, Forbes, Randstad, Franklin Covey, and Delo.UA
The largest humanitarian aid donor among banks (Ukrainian Red Cross, UNITED24, Superhumans, СМІЛИВІ)
One of the largest IT product teams among the country’s banks. • One of the largest taxpayers in Ukraine; 6.6 billion UAH were paid in taxes in 2023.
Opportunities for Everyone:
Raif is guided by principles that focus on people and their development, with 5,500 employees and more than 2.7 million customers at the center of attention
We support the principles of diversity, equality and inclusiveness
We are open to hiring veterans and people with disabilities and are ready to adapt the work environment to your special needs
We cooperate with students and older people, creating conditions for growth at any career stage
You matter at Raif!
Want to learn more? Follow us on social media:
Facebook, Instagram, LinkedIn
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Райффайзен Банк — найбільший український банк з іноземним капіталом. Більше 30 років ми створюємо та вибудовуємо банківську систему нашої держави.
У Райфі працює понад 5 тисяч співробітників, серед них одна із найбільших продуктових ІТ-команд, що налічує 900+ фахівців. Щодня пліч-о-пліч ми працюємо, щоб більш ніж 2,5 мільйона наших клієнтів могли отримати якісне обслуговування, користуватися продуктами і сервісами банку, розвивати бізнес, адже ми #Разом_з_Україною.
Проєкт: Впровадження корпоративної CRM-платформи на базі Salesforce для централізованого управління клієнтськими взаємодіями та продажами банку. Проєкт передбачає створення єдиної CRM-системи для обслуговування клієнтів, управління продажами та актуалізації клієнтських даних. Salesforce виступає центральною платформою для консолідації клієнтської інформації, історії взаємодій, продуктового портфеля та комунікацій із клієнтами. У межах проєкту реалізується інтеграція CRM з Offer Storage, що забезпечує отримання та відображення актуальних персоналізованих пропозицій для клієнтів, а також інтеграція з мобільним застосунком банку для отримання інформації про продукти та сервіси, якими користується клієнт. CRM підтримує end-to-end процес управління продажами: від формування та опрацювання клієнтських пропозицій до контакту з клієнтом, фіксації результатів комунікації та подальшого супроводу. Окремим напрямом є актуалізація клієнтських даних, зокрема організація та контроль outbound-комунікацій і дозвонів клієнтам для підтвердження або оновлення необхідної інфор

Work arrangement
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