Refrigeration Service Engineer

Role Title
Retail-Commercial Refrigeration Service Engineer
Role Level
Professional
Location
UK
Relationships
Region Service Manager
Position Summary
We are seeking a skilled Retail/Commercial Refrigeration Engineer to join our team, responsible for the, maintenance, and repair of commercial refrigeration systems across retail locations throughout the UK.
Main Duties And Responsibilities
Carry out planned preventative maintenance (PPM), reactive callouts, and emergency breakdown repairs on commercial refrigeration equipment, including:
Remote packs and condensing units
Cold rooms, chillers, and freezers
Integral display cabinets
HVAC/refrigeration hybrid systems (where applicable)
Diagnose and repair mechanical and electrical faults in refrigeration systems.
Perform installation and commissioning of new refrigeration equipment and systems.
Ensure compliance with F-Gas regulations, health & safety standards, and company procedures.
Maintain accurate service records, reports, and documentation via digital job management systems.
Provide excellent customer service on-site, liaising with clients, store managers, and head office contacts to ensure clear communication and timely updates.
Participate in an on-call rota to support emergency breakdowns outside of standard working hours.
Maintain company vehicle, tools, and equipment in good working condition.
Experience And Qualifications
Qualifications
F-Gas certification (Category 1) – essential.
NVQ Level 2 or 3 (or equivalent) in Refrigeration & Air Conditioning.
Knowledge of CO₂ refrigeration systems (transcritical/subcritical).
Full UK driving licence.
Experience
Minimum 3 years' experience in commercial refrigeration
Experience with retail refrigeration systems preferred
Familiarity with major refrigeration brands (SCM, Hussmann, AHT, etc.)

Work arrangement
No