Guest Service Agent: Murramarang Beachfront Holiday Resort 

With your experience, create an impact on our guests in this hands-on casual role
Bring your passion for people to the stunning beachfront at Murramarang Resort
Find your balance with flexible work hours over a 7-day roster
What you’ll do
You’ll be the friendly face of our park, creating a warm welcome from the very first booking through to a fond farewell—helping guests relax, recharge and make unforgettable holiday memories by the coast.
We have a casual position available offering approximately 24-38 hours per week, with shifts rostered between the opening hours of 8:00am – 6:00pm. Weekend and public holiday availability will be required.
On a daily basis you will:
Complete reception tasks such as taking bookings, preparing invoices, and checking guests in and out
Answer phone and email enquiries promptly and professionally—with a smile your guests can hear
Work closely with other teams to ensure rooms are guest-ready and every stay runs smoothly
Ensure guest accounts are accurate and all transactions are handled with care.
Communicate clearly with your team to ensure smooth handovers and happy guests.
Support the team with any other tasks as needed—no job too big or small!
Share local tips (best coffee, coastal walks, hidden gems!) to help guests experience the best of the region.
What you'll bring
Previous Front Office/Guest Service/Reservations experience and knowledge of front office computer and reservations systems (desirable).
Newbook experience (desirable)
A warm, enthusiastic attitude and a passion for delivering top-notch guest service.
Strong multi-tasking skills and the ability to keep cool when things get busy.
Excellent communication skills and a knack for making guests feel special.
Ability to work flexibly, including weekends and public holidays as needed.
What’s in it for you?
At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!
Progressive flexibility and well-being benefits to balance all of life's priorities
Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
Employee referral program where you may be eligible for a referral bonus of up to $2,000
Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us.
Know you belong
We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.
Are you nodding your head as you read this? Ready to help guests discover the magic of Murramarang? Apply now and bring your energy to our nature-loving team! Visit our careers site to find out more!
As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.

Employment type
Casual

Work arrangement
No