Senior Service - Engineer

Roles and Responsibilities:
The job encompasses but is not limited to the following Roles and Responsibilities:
Provide Staubli customers with in-house or on-site repair, troubleshooting, maintenance services for Staubli robots on an emergency or 24/7 basis within the agreed SLA
Promote STAUBLI services, continuously improve customer relationship and execute service sales.
Install, maintain, troubleshoot and repair Staubli robotic systems in house or on customer site.
Provide remote technical support through multiple communication mediums with a focus on remediating customer installations, diagnosis, maintenance and repairs.
Provide maintenance and other specific trainings to Staubli customers and follow-up for preventive maintenance Orders.
Ability to discuss, diagnose & repair of robot operations and identify problems as reported by the customer.
Documenting Staubli robot and related equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, and restarting the system.
Daily reporting to the Local Manager to update status & availability.
Completion of a detailed Field Service report for each customer call and documentation of service interventions in CRM.
Coordinate responsibilities, activities, and schedule with Local Manager to ensure customer satisfaction, proper billing, and collections.
Responsible for achieving assigned Service revenue and also generate revenue through sales of Annual maintenance and Preventive maintenance contracts with customers
To work on Service CRM & update the activities/opportunities/Service requests in CRM portal.
B.E./B. Tech. – Electrical & Electronics, Mechanical, Mechatronics, NTTF.

Employment type
Full-time

Work arrangement
No