Live opening · Posted 8 days ago
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Description supplied by the original job listing.
We are a very communicative group of people which is trying to avoid big customer business impact. How? We monitor dashboards, where we can find every step taken by our customer - Deutsche Telekom. Reading and interpretation of dashboards is our day and night routine. We support the reliable operation of IT services by monitoring system telemetry, including metrics, logs, and traces, using modern observability platforms and OpenTelemetry. Evaluation of possible business impact of incidents and involving the right people to solve them, is making our IT Control center team a strong key player in avoiding big incidents. We use observability tools, automation, and Al-assisted capabilities to improve system visibility, detect anomalies, and support
service stability.
Joining our team will give you a big jump into the IT world.
The role contributes to 24/7 shift operations by performing initial alert assessments, identifying potential issues, and escalating incidents affecting IT services, infrastructure, and applications.
WHAT WILL YOU DO?
Detect service-impacting signals to surface conditions that influence availability and performance during the day and night
Evaluate possible customer business impact of incidents
Involve responsible technicians to solve the incidents
Communicate with technicians (Application Manager, Technical Solution Manager, ...)
Deliver structured operational reporting to summarize service health trends and highlight meaningful events.
Organize and facilitate technical teleconferences
Attend meetings to provide escalatable observability insights to enable timely and accurate incident assessment by incident management and technical teams.
YOU WILL SUCCEED IF YOU:
Have at least secondary education
Love to communicate and have presentation skills
Have analytical thinking
Have high ability to cooperate in a team
Are proactive and customer oriented
Have basic overview about IT (Hardware, Software, Linux - Advantage)
Make AI a part of your life
Speak German at least on B2 level or speak English at least on B2 level
Are willing to work 24/7, 12h shifts
Employment type
Full-time
Work arrangement
Hybrid
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