Weekend Travel Sales Consultant

We are looking for Weekend Travel Sales Consultants to join our customer sales team in our offices in Southbank.
This role will be part-time, and the shifts available are Friday, Saturday, Sunday or Saturday, Sunday, Monday. This role is perfect for those studying, balancing family commitments, or looking for greater flexibility around other areas of life.
Luxury Escapes Travel Consultants are responsible for the successful management of sales activity and overall customer experience for our highly engaged member base - managing a high volume of inbound calls, you will be tasked and targeted on selling our packages to our customers, helping them create an incredible travel experience with Luxury Escapes!
You will be responsible for:
Respond to, and make sales inquiries by phone, electronically or in person.
Answer simultaneous customer enquiries promptly, competently and professionally.
Offer excellent customer service by providing customers with general information relating to services, packages and pricing.
Recommend workable solutions that meet the needs of the business and customer.
Provide our members with full package upgrade options.
Ensure daily prompt follow up and ownership of customer sales enquires.
Display initiative in customer solutions and team engagement.
Resolve customer complaints where applicable and within specified time frames or refer to the correct department to ensure commitments are followed through to resolution.
What we are looking for:
Personable, approachable and professional, with a love of helping customers find the perfect luxury holiday.
Flexible and able to work weekends.
A background in phone-based sales is highly regarded.
Those with travel experience will be highly regarded.
Used to dealing with KPIs and thrives in a competitive environment.
Exceptional verbal and written communication skills, with close attention to detail and a genuine passion for customer sales.
Driven to succeed, enjoys a challenge and working to achieve goals.

Employment type
Full-time

Work arrangement
No