Job Title

Company Description ICICI Lombard is a leading private general insurance company in India, offering a comprehensive range of products including motor, health, crop, fire, personal accident, marine, engineering, and liability insurance through multiple distribution channels. With a legacy of over two decades and the brand philosophy of “Nibhaye Vaade,” the company focuses strongly on customer centricity and service excellence. ICICI Lombard has issued tens of millions of policies, processed millions of claims, and achieved substantial Gross Written Premium, supported by an extensive branch network and a large, diverse workforce. The company is an industry pioneer in cloud migration for core systems and leverages AI-powered solutions, including its flagship IL TakeCare insurance and wellness app with innovative features such as Face Scan. ICICI Lombard has received numerous national and international awards for innovation, excellence, and CSR, reflecting its commitment to technology-driven, responsible growth.
Role Description This is a full-time, on-site role based in Guwahati. The Job Title role involves managing day-to-day insurance operations, including policy servicing, customer support, and coordination with internal teams to ensure timely and accurate processing of requests. Responsibilities may include assisting customers with policy inquiries and claims, maintaining records and documentation, and using digital tools and applications such as IL TakeCare to enhance service delivery. The role also requires close collaboration with sales, underwriting, and other functional teams to support business growth, adherence to company standards, and compliance with regulatory guidelines. The position calls for a proactive, detail-oriented approach and a strong commitment to ICICI Lombard’s customer-first philosophy.
Qualifications
Strong customer service and communication skills, with the ability to interact clearly and professionally with diverse stakeholders.
Basic understanding of insurance concepts and products, preferably in general insurance (motor, health, or related lines).
Proficiency in using computers, office productivity tools, and digital applications; comfort working with cloud-based and mobile platforms.
Attention to detail, organizational skills, and the ability to manage multiple tasks while meeting deadlines.
Problem-solving mindset and the ability to make sound judgments in line with company policies and regulatory requirements.
Ability to work effectively in an on-site team environment, with a collaborative and accountable work ethic.
Bachelor’s degree in any discipline; a background in commerce, business, finance, or insurance is an advantage.
Prior experience in financial services, banking, or insurance operations is preferred but not mandatory.
Fluency in English and local/regional languages spoken in Guwahati will be beneficial.

Work arrangement
No