Catering Supervisor - Tottenham Hotspur Training Ground

As Supervisor you would be working closely with the Assistant Manager based on site in one of our iconic venues, supporting the operations team, talented chefs and target driven sales people to deliver flawless service and exceptional food and drinks.
The Supervisor will build strong relationships with their clients, understanding a brief and executing every detail with continuous quality and a human touch.
Key Responsibilities:
Play an integral role in the successful delivery of catering across the site
To train or provide training to the staff so to ensure they operate in accordance with the department’s standards including any casual labour that may be required.
To monitor daily, the standards achieved in your department and report to your line managers any areas of concerns.
To liaise with key people in all necessary areas (kitchen, events, reception, etc…) of the business to ensure the provision of food and service is consistent and in line with menu/standards pre-agreed.
To deal effectively and courteously with customer complaints, and to refer all complaints to the line manager, if necessary.
To carry out regular checks of the events areas for maintenance, housekeeping and other health and safety issues. Report to the line manager.
To ensure in house accounting policies are adhered to and monitor food and beverage control, including performing stock take.
Responsible in monitoring staff time sheets are filled correctly.
Must have previous experience in a similar role or as a Team Leader, ready for their first Supervisory role.
Must have a good command of English language both written and verbal
Must be computer literate
Supervising our culinary and catering teams to ensure we continue to deliver impeccable food and customer service
Supporting and training our teams, leading from the front to make sure everyone can excel in their role
Excellent product knowledge (food/beverage)
Leads by example by always acting professionally and respectfully.
Excellent communication skills
Takes the initiative
Excellent time management
Supportive / Team player
Strong presentation skills
Excellent customer care skills

Employment type
Full-time

Work arrangement
No