Customer Service Associate

Your influential mission. You will...
Provide exceptional customer support and care to our clients.
Address queries from existing customers via chat, email, and phone calls (e.g., log-in issues, payments, withdrawals, bonuses, responsible gambling, and general terms and conditions).
Employ a professional and friendly approach in assisting with queries.
Be empowered to resolve any customer issue.
Adhere to our company's procedures and uphold our high standards.
Achieve predetermined personal and team targets.
Keep your job knowledge current.
Components for success. You...
Are fluent in English, with a preference for British and Irish accents.
Personal interest in Sports.
Have experience in online customer support.
Possess strong computer literacy.
Excel in communication and multitasking skills.
Describe yourself as a team player who is open to sharing knowledge and supporting colleagues.
Are motivated to achieve preset goals and targets.
Have the flexibility to work shifts to accommodate both your personal and professional commitments.
You'll get extra points for...
Having experience in customer support or client-facing roles.

Employment type
Full-time

Work arrangement
No