Senior Analyst - Control Management

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.
The objective of the US Consumer Services Control Management Specialized Risk Management team is to provide subject matter expertise on specific Operational Risk topics to ensure the business unit (BU) is equipped with in-depth knowledge of risk-stripes to manage and mitigate these risks effectively; supports the BU with expert guidance for topical Operational Risk intelligence.
US Consumer Services is looking for a Sr. Analyst of Specialized Risk Management focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
Required Qualifications:
2+ years of experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understanding critical operational risk management lifecycle activities
Project management, communication, and interpersonal skills
Experience in process governance, establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards
Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
Preferred Qualifications:
Bachelor's Degree in Finance, Business, Risk Mgmt., or related field or certifications are advantageous
Experience in at least one of the following:
Assisting in day-to-day activities to support compliance with enterprise policies and programs pertaining to specific risk types and supporting with design/enhancement of procedures/standards by providing topic-specific insight
Assisting in specific activities / tasks required to support advising on decentralized risk types into broader operational risk policies and programs
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
The Senior Analyst, US Consumer Services Specialized Risk Management will:
Act as a compliance risk advisor and support to front-line business teams, helping them understand and comply with applicable regulatory obligations
Support the execution of compliance risk assessments and ongoing monitoring activities within the business unit
Monitor business activities for compliance with laws, regulations, and internal standards (e.g., BSA/AML)
Track and remediate compliance issues and control gaps identified through monitoring, audits, or regulatory exams
Maintain and update business-level compliance documentation, including procedures, control descriptions, and training materials
Support compliance testing, audit readiness, and business responses to regulatory inquiries and examinations
Contribute to reporting compliance metrics and trends to business leadership

Work arrangement
Hybrid