Senior IT Support Engineer (m/f/d)

Senior IT Support Engineer (m/f/d)
📍 Berlin or Remote within Germany
💰 €60,000–€70,000+
🕐 Full-time | 40 hours/week
Looking for an IT Support role where you can do more than just close tickets?
We’re looking for a (Senior) IT Support Engineer who enjoys solving day-to-day technical problems but also wants the ownership to improve how internal IT actually works.
You’ll join a modern, growing technology environment where you’ll work hands-on across macOS and Linux, take ownership of internal systems, work with Identity & Access Management, deliver your own IT projects and automate processes across the employee lifecycle.
What you’ll be doing
Support colleagues with day-to-day IT requests and technical issues across macOS, Linux and Windows
Manage and improve Identity & Access Management, including user lifecycles, roles, permissions and SSO
Take technical ownership of internal IT tools, including configuration, access, integrations and lifecycle
Own internal IT projects from initial scoping through implementation and rollout
Automate processes such as onboarding, tool provisioning, role changes and offboarding
Improve existing internal IT processes and workflows
Create and maintain clear technical documentation
Explore how automation and AI tools can make internal IT more efficient and scalable
What we’re looking for
Several years of hands-on experience in IT Support, Internal IT, Workplace IT or IT Operations
Strong practical experience supporting macOS and/or Linux environments
Hands-on IAM experience beyond basic user administration, ideally including SSO, MFA, roles and permissions
Experience taking end-to-end ownership of at least one internal IT system or technical domain
Experience independently delivering IT projects
Confidence with the command line and some practical Bash, Python or similar scripting/automation experience
A proactive mindset: you don’t just solve recurring problems — you look for ways to prevent or automate them
Strong communication skills and a service-oriented approach
Business-fluent English and German at B1 level or above
Nice to have
ITIL knowledge or certification
Experience working in an ISO 27001 environment
Experience with device/endpoint management
Experience using AI tools or agents in technical workflows
Previous experience in a fast-moving startup or scale-up environment
Why join?
This isn’t a ticket-only support position.
You’ll have the opportunity to own systems, influence technical decisions, automate repetitive work and improve the way internal IT operates as the organisation continues to grow.
If you enjoy being hands-on but want more ownership than a traditional IT Support role can offer, we’d love to hear from you.
Sounds like your kind of challenge? I’d love to hear from you!
Feel free to contact me directly or send your application and CV to: e.fiordellisi@zabelglobal.com

Work arrangement
No