IT & Digital Operations Executive

Role Overview
We are looking for a proactive and technically capable IT & Digital Operations Executive to support our day-to-day IT infrastructure, servers, e-commerce platforms and business systems.
This is a broad, hands-on role covering IT support, servers & cloud, hosting, e-commerce, business systems, integrations, data & reporting and digital operations.
The role is ideal for someone who enjoys solving problems, learning new systems and taking ownership of tasks from identification through to resolution.
Key Responsibilities
Provide day-to-day IT support for computers, printers, Microsoft 365, user accounts, software and connectivity issues.
Support Windows Servers, cloud/VPC environments, web servers and email servers, including routine administration, monitoring and troubleshooting.
Work with WHM/cPanel, web hosting, domains, DNS, SSL certificates and email configuration.
Assist with networking, LAN/Wi-Fi, VPN, firewalls, IP configuration and connectivity troubleshooting.
Support Microsoft 365, mailboxes, permissions and other cloud services.
Manage and support day-to-day e-commerce website and online platform operations.
Support ERP and other business applications, including troubleshooting and coordination with external providers.
Monitor and troubleshoot system integrations, APIs and data flow between different platforms.
Test website and system changes and coordinate with developers, vendors and technical support teams through to resolution.
Use Excel and data for analysis, reconciliation and management reporting.
Support website content, email marketing and other digital activities.
Maintain technical documentation and records of systems and ongoing issues.
Research and evaluate new software, services and technologies.
Identify opportunities to automate repetitive tasks, improve processes and reduce manual work.
What We Are Looking For
1–3 years of experience in IT, systems support, digital operations or a related technical role.
Good knowledge of Windows, Microsoft 365 and Excel.
Basic understanding of Windows Server, cloud/VPC environments and server administration.
Familiarity with WHM/cPanel, web hosting, domains, DNS, SSL and email hosting.
Understanding of networking concepts including LAN, VPN, firewalls and IP addressing.
Understanding of websites and e-commerce platforms.
Strong troubleshooting and problem-solving skills.
Ability to learn unfamiliar systems and technologies quickly.
Ability to manage multiple tasks and follow issues through to completion.
Good written and verbal communication skills.
Comfortable using modern AI tools for research, troubleshooting and productivity.
Experience with e-commerce platforms, ERP systems, APIs, XML/JSON, SQL, automation or reporting tools would be an advantage but is not essential.
The Opportunity
You are not expected to know every system from day one. Company-specific systems and processes will be taught as part of the role.
This position provides broad exposure to:
IT Infrastructure → Servers & Cloud → Hosting → E-commerce → Business Systems → Integrations → Data & Reporting → Automation → Digital Operations
It is an excellent opportunity for someone who wants to develop broad technical and business experience rather than being limited to traditional IT support.

Work arrangement
No